Engineer, VMware

Presidio Where Teamwork and Innovation Shape the Future

AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role

As a VMware Engineer you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers peers and management via phone IM video and email to ensure customer issues are resolved per contracted SLAs while documenting all actions and communication in the ticketing system ServiceNow.

Travel Requirements :

This role will provide onsite support to the client 5 days a week.

Responsibilities Include :

• Troubleshoot client device and application issues via phone and remote access.
• Oversees the day-to-day operation of various engineering solutions including hardware / software support training and special projects.
• Provide feedback to management on process improvements and areas of concern.
• Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers peers team and managers regarding incident and change management. Creates and maintains good technical documentation.
• Provides emergency on-call support on a rotating schedule.
• Be available while on-shift through several different venues Instant Messaging phone emails and any new and acceptable methods of communication as deemed appropriate.
• To carry out testing of new features and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• To troubleshoot and resolve equipment configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• The engineer will be expected to develop additional skills in other products as business needs dictate.
• Effective communication amongst the team and with other engineering verticals and management.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Other duties as assigned.

Required Skills and Professional Experienc e

Desired Skills and Professional Experience :

Your future at Presidio

JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio

At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability / Vets. We evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.

The Know Your Rights Poster is available here : Know Your Rights Link

Presidios EEO Policy Statement is available here : Careers - Presidio

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to .

Notice to Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note : Presidio does not accept unsolicited agency resumes / CVs. Do not forward resumes / CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes / CVs.

#LI-PH

Required Experience :

IC

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Department / Functional Area : Engineering

Experience : years

Vacancy : 1