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Sales Operations Specialist
Sales Operations SpecialistFrank Darling - We're Hiring! • Chicago, IL, US
Sales Operations Specialist

Sales Operations Specialist

Frank Darling - We're Hiring! • Chicago, IL, US
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for Sales Support in our Chicago Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities :

Customer Facing :

  • Facilitate pick-ups and drop-offs
  • Field walk-ins if no sales designer is available
  • Opening and answering door
  • Greeting customers
  • Offering beverage and seating customers
  • Contacting late-appointments
  • Rescheduling appointments
  • Fielding phone calls

Showroom Organization

  • Manage packaging supplies, office supplies, and snacks
  • Manage showroom music
  • Manage the local inbox on chat platform
  • Keep showroom clean and organized
  • Creating repair / resize / remake job envelopes
  • Creating envelopes for selected stones after appointments

    • Operations

  • Open and set up studio each morning
  • Handle all inbound and outbound diamond shipments
  • Manage long term memo inventory
  • Manage sample jewelry inventory
  • Printing and bag assembly
  • Main liaison for Gemology Team team for shipments
  • Pick up and drop off packages from Fedex as needed
  • Liaison with Client Care Team regarding last minute pick ups / last minute ships
  • Partnering with Manager to handle any extraneous tasks
  • Communicate with building manager to resolve issues

    • Requirements and Experience :

  • Strong knowledge of fine jewelry styles and trends
  • A keen eye for detail and a high level of empathy and professionalism
  • Ability to work proactively and think creatively to solve problems as they arise
  • Solid organizational skills
  • Ability to multitask and juggle many client requests at once
  • 1 or more years of jewelry experience preferred
  • Extremely detail oriented
  • Ability to read diamond laser inscriptions using jeweler’s loupe
  • Excellent communication skills
  • Technologically adept
  • Able to lift up to 15 pounds ~ when required

    • Job Details :

    Full time on site role located in Chicago

    Office hours are 9 AM to 5PM

    Available schedules : Monday - Friday

    Benefits

  • Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

    • Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

  • 401k. Optional 401k program.
  • Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
  • Pre-Tax Commuter Benefits.
  • Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
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