Customer Support Specialist - Evening Shift

Double Goods mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the country to bring all-ability fun to children with special needs and their families. As featured on the Today Show, Double Good is not just about the product; we have a strong social mission.

Location : This role will require an onsite presence at our Elmhurst location 2-3 days per week.

About the role

Provide timely, accurate, and empathetic support to customers via email, chat, and phone, ensuring resolution of inquiries and issues related to orders, fundraising events, product information, and account management. This role plays a key part in delivering an exceptional customer experience that builds trust and brand loyalty.

Hours

• 40 per week (Sunday - Thursday from 12pm - 9pm CT)
• Directly supports customers across the US in real-time.
• Works cross-functionally with shipping, product, and technical support teams to resolve escalations.

Responsibilities

Experience & Skills we value

Nice to have and / or youll learn

Equal Pay Disclosure(s)

Were on a mission to create more joy in peoples lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work. We do this by offering our employees a competitive compensation & benefits plan.

Base Pay

The final discretionary compensation that will be offered for this role depends on a variety of factors, including job-related knowledge, skills, experience, and market location.

Work Authorization Requirement

This position requires current authorization to work in the United States. We do not provide visa sponsorship, including support for F-1 Optional Practical Training (OPT), STEM OPT extensions, or other temporary work authorization programs.

Benefits

Equal Employment Opportunity

Double Good is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Right to Work Statement ( English and Spanish).

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