Manager of Patient Engagement Operations

A company is looking for a Manager of Patient Engagement Operations.

Key Responsibilities

Manage and support teams responsible for patient enrollment, engagement, and experience

Track productivity and performance metrics, summarizing insights for senior leaders

Evaluate workflow and script effectiveness, providing recommendations for improvement

Required Qualifications

2-3 years of experience managing operations in care management or patient enrollment

5+ total years of relevant healthcare experience

Experience with process design, workflow optimization, and change management

Background working in or with a patient contact center

Familiarity with patient and practice engagement principles