Position Type: Full Time
Location: El Paso, Texas
Date Posted: Date posted 10/11/2025
Areas of interest: Billing Operations, Call Center, Customer Operations
Requisition Number: 2025-62994
Business unit: Customer Operations COP106
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
- Interacting with customers through our web-based chat platform
- Learning about our products and services to provide knowledgeable customer service
- Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
- Representing a Fortune 100 company and being the written voice of Spectrum
- Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
- Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
- Technical Skills: MS Office and personal computer skills
- Skills: Communication, dependability, multi-tasking, typing, customer service
- Abilities: Problem-solving, critical thinking, attention to detail, resilient
COP106 2025-62994 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.