Customer Relationship ManagerLucky Street Gaming • Rockford, Illinois, United States
Customer Relationship Manager
Lucky Street Gaming • Rockford, Illinois, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Communicating with clients to ensure that all of their needs are understood and addressed. Building strong client relationships to maintain old business and assist them in possible expansion. Collaborating with various internal departments to ensure that they fulfill all customer requests. Resolving complaints and keeping track of all processes that pertain to the client’s desires. Focus on improving customer experience. Collecting and analyzing data concerning consumer behavior to understand changing needs. Improving video gaming revenue. Traveling to locations is essential and meeting with the owners and managers of our clients. Satisfactory problem-solving skills to help resolve customer complaints or needs. Excellent verbal and written communication skills to communicate product ideas to clients. Up-to-date understanding of the industry’s consumer behavior. Strong customer service and interpersonal skills for dealing with different types of customers and clients. Exceptional analytical skills for analyzing client data. Time management and multitasking skills in order to handle multiple tasks and clients at once. Advanced motivational and negotiation skills. Strong organizational skills and attention to detail. Computer literacy and familiarity with Microsoft Office products. Local travel is required, no overnights.
The Relationship Manager will act as a link between the company and our clients to ensure all their needs are met, and that they are satisfied with the support the company is providing for them. The Relationship Manager assesses the needs of the client and finds creative solutions to large problems they are facing. They constantly work to brainstorm new ways to maintain a strong, positive relationship with clients.
KEY TASKS WILL INCLUDE :
- Develop relationships with owners and managers of our clients.
- Increase year over year revenue through innovative marketing programs
- Analyzing location performance data.
- Educate clients on compliance regulations and company updates.
- Understanding factors that reduce location performance, including competition.
- Identify and act on opportunities to grow revenue at existing locations through promotions, product optimization, and performance analytics.
- Making sure marketing materials are on the site -e.g. gaming signage is on site and looks presentable; video monitors are functioning and current.
- Discuss marketing incentives with accounts. Assist with the production and distribution of flyers, mailers, etc. all consistent with IGB regulations.
- Assist in onboarding new clients and setup processes.
- Track interactions and progress using CRM software and provide regular reports to management.
SUPERVISION :
Reports to and works under the direction of the Senior Marketing Manager.
ESSENTIAL FUNCTIONS :
The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.
RECOMMENDED MINIMUM QUALIFICATIONS :
Annual Salary Range : $65,000 - $75,000
A thorough background investigation, including personal and professional references, criminal background, and motor vehicle review will be conducted prior to the offer of employment. Must be able to successfully pass a pre-employment drug / alcohol screen following a conditional offer of employment. A valid state motor vehicle operator’s license with a clean driving record is required.
CERTIFICATES, LICENSES, REGISTRATIONS
This position requires an Illinois Gaming Board Handler license, or the ability to obtain a license, within thirty (30) days of employment or the applicant shall obtain an eligible to work status from the Illinois Gaming Board. A licensed handler shall be required to adhere to the Illinois Gaming Board rules and regulations. The Illinois Gaming Board requires a minimum age of twenty-one (21) for this position
[job_alerts.create_a_job]
Relationship Manager • Rockford, Illinois, United States
[internal_linking.related_jobs]
Licensed Marriage and Family Therapist (LMFT).Wage : Between $90-$127 an hour.Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? .Headway is...[show_more]
This fleet's drivers primarily operate in Iowa, Nebraska, Minnesota, Missouri, Wisconsin, Kansas, Indiana, Ohio, Michigan, and Illinois (including Chicago).
Potential runs to the East Coast and Flor...[show_more]
Woodward is committed to creating a great workplace for all team members.Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and sta...[show_more]
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
This sales position will provide various types of industrial hardware directly to customers within a defined geographic territory through cold-calling and prospecting activities.Essential Duties an...[show_more]
You have what it takes : a competitive drive coupled with exceptional sales ability.In this role, you will be an integral part of a sales team developing and managing an assigned territory.You will ...[show_more]
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...[show_more]
Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries.Every day we partner with customers to create healthier, tastier, and more sustainable...[show_more]
Title : Senior Account Manager - Commercial Lines.Fully Remote | Book Focus : Real Estate, Habitational, Hotel / Motels.Please note : If this position is posted as either fully remote and / or hybrid, in ...[show_more]
DeLco Drive, USA, Clinton, WI, 53525.Grain Elevator Location Manager.The function of this position is to manage / oversee the employees, to ensure that we are working toward a common goal of servicin...[show_more]
We are looking for someone who : .Wants to leave behind the typical structured, 8-5 desk job.Is willing to bet on themselves and be financially rewarded for it.
Enjoys problem solving within a fast-pa...[show_more]
Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!.Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensati...[show_more]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
If you thrive in an environment where your gr...[show_more]
Remote Manager in Training- CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere!.Are you an experienced and motivated individual looking to elevate your career in customer service and sa...[show_more]
Make a meaningful difference as a travel OT with Jackson Therapy Partners! We’re seeking a dedicated and compassionate Occupational Therapist to help patients with injuries, illnesses, or disabilit...[show_more]
The position of Commercial Relationship Manager requires knowledge of standard lending practices and methods, expertise in dealing with commercial lending, and the ability to source and sell a vari...[show_more]
Licensed Marriage and Family Therapist
Headway • Rockford, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
CDL-A Refrigerated Lease Purchase Driver in Rochelle, IL
AllTruckJobs • Rochelle, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Manager
Woodward, Inc. • Rockford, IL, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Sales Representative - Luxury Travel Incentives
Platinum Supplemental Insurance • Rockford, Illinois
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Drive with DoorDash - Receive 100% of Customer Tips
DoorDash • Rochelle, IL, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Territory Manager-Rockford, ILL
Butler Recruitment Group • Davis Junction, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Territory Account Manager
Syneos Health / inVentiv Health Commercial LLC • Rockford, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Relationship Banker
Bmo • Janesville, WI, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Customer Care Manager
Kerry Group • Beloit, WI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Account Manager - Commercial Lines
Insurance Office of America • Rockford, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days]
Grain Elevator Location Manager
The DeLong Co., Inc. • Clinton, WI, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Operating Director
Cornerstone Caregiving • Janesville, WI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Brewery Business Development Manager
Wilbur-Ellis Company • Rochelle, IL, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)
Data Annotation • Janesville, Wisconsin
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Teller
Associated Bank - Corp • Beloit, WI, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Manager in Training- CS / Sales
Global Elite • Janesville, Wisconsin, United States, 53545
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30]
Occupational Therapist - Travel Contract
Jackson Therapy Partners • Rockford, Illinois, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Commercial Relationship Manager
CBI Bank & Trust • Beloit, WI, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]