Talent.com
Showroom Team Lead
Showroom Team LeadIndochino • Troy, Michigan
Showroom Team Lead

Showroom Team Lead

Indochino • Troy, Michigan
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

ABOUT THE ROLE :

The Team Lead is an entry-level leadership role responsible for supporting the showroom’s day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success.RESPONSIBILITIES : Sales Leadership + Accountability

  • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
  • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
  • Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
  • Hold team members accountable for achieving personal and team-based KPIs.
  • Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
  • Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

  • Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
  • Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
  • Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
  • Solve customer issues with professionalism and a solution-oriented mindset.
  • Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
  • Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
  • Perform routine checks to ensure all operational and safety standards are met during opening and closing.

    • Fittings and Alterations

  • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
  • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
  • Oversee the fitting process by holding the team accountable for quality and efficiency.
  • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
  • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
  • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

    • People Development

  • Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
  • Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
  • Foster a positive, collaborative team environment that aligns with company values.
  • Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

    • Customer Experience

  • Lead by example in delivering a seamless and unforgettable customer experience.
  • Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
  • Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
  • Uphold and model Indochino’s customer experience standards both online and offline.

    • Entrepreneurial / Be a Business Owner Mindset

  • Identify and act on opportunities to improve showroom performance and customer satisfaction.
  • Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
  • Act as a subject matter expert on fit, product knowledge, and customer experience.

    • REQUIREMENTS :

  • 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
  • Proven ability to meet and exceed sales targets and KPIs.
  • Strong leadership and mentorship skills with a collaborative approach.
  • Excellent interpersonal and communication skills.
  • Keen understanding of menswear products, fit, and tailoring processes.
  • Ability to remain calm under pressure and lead a team during high-energy situations.
  • Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
  • Strong proficiency in iOS and MS Office applications.
  • Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

    • WHY WORK AT INDOCHINO :

  • Growth Opportunities : Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
  • Collaborative Environment : Work alongside talented and passionate team members who support each other to succeed.
  • Impactful Work : Contribute to a growing retail department and help shape the future of Indochino.
  • Customer Focused : Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.
    • serp_jobs.job_alerts.create_a_job

    Team Lead • Troy, Michigan

    Job_description.internal_linking.related_jobs
    Team Lead

    Team Lead

    TRIGO Global Quality Solutions • Windsor, ON, Canada
    serp_jobs.job_card.full_time
    TRIGO Global Quality Solutions is seeking to fill a Team Leader Position in Windsor, Ontario.Overall Purpose of a Team Leader. Ensure customer satisfaction by providing quality services / support and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Multi Unit Site Leader I, Detroit, #164

    Multi Unit Site Leader I, Detroit, #164

    Gopuff • Detroit, Michigan, United States, 48201
    serp_jobs.job_card.full_time
    The Multi Unit Site Leader role is an intense and fast-paced role within goPuff that requires drive, grit, positivity, and enthusiasm. Join Gopuff as a Multi Unit Site Leader, where you will need to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Head of Demand Generation

    Head of Demand Generation

    Confidential • Detroit, MI, US
    serp_jobs.job_card.full_time
    Dynamic recruiting & staffing firm specializing in nearshore talent for B2B tech companies.The Company is in search of a strategic and hands-on Head of Demand Generation to spearhead its market...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Capac, Michigan, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Team Lead

    Call Center Team Lead

    LanceSoft • Detroit, MI, US
    serp_jobs.job_card.full_time
    The team leader is responsible for daily inventory management, administration duties for staff, and ensuring all departmental goals are achieved. Hybrid role - Required to be in office 3 days a week...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Team Leader

    Associate Team Leader

    Detroit Staffing • Detroit, MI, US
    serp_jobs.job_card.full_time +1
    H&R Block Associate Team Leader.Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Brand Team Lead - Detroit Market

    Brand Team Lead - Detroit Market

    Gorilla USA Corp • Detroit, MI, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Part-Time (Approximately 29 hours / week) ABOUT THE ROLE We're looking for a dynamic, results-driven Team Lead to manage our Bay Area market for Gorilla Energy, with a strong emphasis on connecting w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Sec Intel & Prtcn Ops Mgr, Sr

    Sec Intel & Prtcn Ops Mgr, Sr

    Old National Bank • Troy, MI, United States
    serp_jobs.job_card.full_time
    US-IN-Evansville | US-IL-Chicago | US-IN-Indianapolis | US-MN-Lake Elmo | US-MN-St Louis Park | US-TN-Nashville | US-MI-Troy. Old National Bank has been serving clients and communities since 1834.Wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager, Technology Implementation (Workfront)

    Senior Manager, Technology Implementation (Workfront)

    BetMGM • Detroit, MI, United States
    serp_jobs.job_card.full_time
    We are revolutionizing sports betting and online gaming in the United States.We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.You know our name t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Hershey's Territory Sales Lead (Detroit District)

    Hershey's Territory Sales Lead (Detroit District)

    The Hershey Company • Detroit, MI, United States
    serp_jobs.job_card.permanent
    Hershey's Territory Sales Lead (Detroit District) .Job Location : Detroit District.The Territory Sales Lead (TSL) ensures flawless execution of store level sales and promotion plans with customer r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Director : Lead Retail Growth & Team Excellence

    Store Director : Lead Retail Growth & Team Excellence

    Meijer • Detroit, MI, United States
    serp_jobs.job_card.full_time
    A leading retail company in Detroit is looking for an experienced Store Director to manage store operations, develop team members, and ensure excellent customer service. The ideal candidate will hav...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President of Premium Sales, Service & Member Experience

    Vice President of Premium Sales, Service & Member Experience

    Confidential • Detroit, MI, US
    serp_jobs.job_card.full_time
    Vice President of Premium Sales, Service & Member Experience.The Company is in search of a Vice President of Premium Sales, Service, and Member Experience to lead the strategic and operational ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    Detroit Staffing • Detroit, MI, US
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Director : Lead Stores & Develop Leaders

    Store Director : Lead Stores & Develop Leaders

    Meijer • Detroit, MI, United States
    serp_jobs.job_card.full_time
    A leading Midwest retailer in Detroit seeks a Store Director to oversee operations and lead a team focused on providing an exceptional shopping experience. Responsibilities include maximizing sales,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Quality Lead

    Customer Support Quality Lead

    VirtualVocations • Sterling Heights, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Team Lead

    Team Lead

    Tempur Sealy • Troy, MI, United States
    serp_jobs.job_card.full_time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Detroit, MI, US
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Divisional Lead

    Divisional Lead

    OneStream Software • Rochester, MI, United States
    serp_jobs.job_card.full_time
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream is seeking a Divisional Lead to join its dyna...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted