Senior Professional Services ConsultantVirtualVocations • Tamarac, Florida, United States

Senior Professional Services Consultant

VirtualVocations • Tamarac, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Senior Professional Services Consultant who will serve as a technical expert in designing and implementing CCaaS and telecom integrations for enterprise clients.

Key Responsibilities

Lead technical discovery and architecture sessions with client IT teams

Own CCaaS and telecom integration implementation workstreams and troubleshoot multi-platform issues

Support Sales Engineering during pre-sales scoping and ensure successful onboarding with best-practice configurations

Required Qualifications

Bachelor's Degree from an accredited 4-year university

7-10+ years of experience in Professional Services, Solutions Engineering, Technical Account Management, or Implementation roles

Hands-on experience implementing CCaaS platforms and integrating systems via REST APIs or middleware solutions

Strong understanding of telephony and networking fundamentals

Experience with SaaS architecture and modern IT security practices

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