Head of Customer SuccessArcSite • Chattanooga, TN, US
Head of Customer Success
ArcSite • Chattanooga, TN, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead, mentor, and develop the Enterprise Implementation, SMB Implementation, Customer Support, and Payments teams. Build a high-performing, customer-obsessed organization with clear goals, processes, and accountability. Act as an escalation point for high-impact or complex customer issues, guiding both strategy and hands-on resolution. Improve reactive churn by developing systems for earlier risk detection, better customer communication, and stronger value delivery. Partner closely with Product and Engineering to advocate for customer needs, influence roadmaps, and translate customer feedback into actionable insights. Standardize and improve onboarding and implementation processes across customer segments. Oversee performance metrics, team KPIs, and customer health reporting. Collaborate with Sales to ensure smooth handoffs, strong expectations setting, and long-term customer success. Identify, design, and launch new programs and initiatives that increase product adoption, reduce churn, and improve customer retention. Ensure the Payments customer segment receives world-class support and that issues related to payment processing or workflows are quickly addressed. Develop repeatable processes, playbooks, and frameworks for scalability as ArcSite continues to grow.
Head Of Customer Success
ArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. Our intuitive platform empowers users to create professional drawings on any device - without the steep learning curve of traditional CAD software - helping businesses save time, generate quotes faster, and close deals more efficiently.
We're a remote-first team with a strong sense of community, driven by growth, collaboration, and our core values : start with the customer, constantly improve, take risks, operate with transparency, and own it. At ArcSite, every team member has the opportunity to grow their career while making an impact, shaping the future of design, and living these values in everything we do.
The Head Of Customer Success is a key leadership role responsible for ensuring customers achieve meaningful and lasting value with ArcSite. Reporting directly to the VP of Operations, this leader oversees four core functions of the customer lifecycle :
- Enterprise Implementation
- SMB Implementation
- Customer Support
- Payments Platform Support
This role requires someone who is both a strategic thinker and a hands-on operator. You should be just as comfortable developing scalable processes and programs as you are jumping into major customer escalations or supporting team members through complex issues. The ideal candidate is scrappy, proactive, and ready to build-from systems that improve onboarding to initiatives that strengthen adoption and reduce churn.
In this role, you'll work cross-functionally with Product, Engineering and Sales to continuously improve the customer journey, refine internal workflows, and ensure every customer has a strong, supported experience with ArcSite.
Key Responsibilities :
[job_alerts.create_a_job]
Head Of Customer • Chattanooga, TN, US
[internal_linking.related_jobs]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more] DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more] 
State of Tennessee Job Information.LOCATION OF (350) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE.
The DCS Case Manager 1 • position ha...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Our Mission Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving their recorded memories.
Every photo, film reel, and tape we process is a ...[show_more] DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more] 
A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...[show_more] DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more] 
Our client, a global leader in the rail industry, is seeking an accomplished.This role offers the opportunity to build and oversee a best-in-class framework that ensures compliance across imports, ...[show_more]
We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
Senior Manager, Enterprise Customer Success Management.Clio is more than just a tech companywe are a global leader that is transforming the legal experience for all by bettering the lives of legal ...[show_more]
Earn at least $755 driving with Uber when you complete your first 69 trips in 30 days.Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires ...[show_more]
Chartbeat is looking for a FatTail Client Success Manager to join our Commercial Operations team.We are passionate, agile, and solutions-orientedand we're seeking individuals who share these values...[show_more]
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service.
Managers and MITs play a key leadership role, expected to Live The Ple...[show_more] A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more] We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
Delivery Driver - Receive 100% of Customer Tips
DoorDash • LaFayette, GA, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Restaurant Delivery - Receive 100% of Customer Tips
DoorDash • LaFayette, GA, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
DCS CASE MANAGER 1 • - EG - 04012025-66745
State of Tennessee • Dunlap, TN, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Remote Online Product Support - No Experience
GLOCPA • Soddy-Daisy, Tennessee
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Experience
LegacyBox • Chattanooga, TN, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Restaurant Delivery - Flexible Schedule
DoorDash • LaFayette, GA, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Support Administrator
VirtualVocations • Chattanooga, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Drive with DoorDash - Receive 100% of Customer Tips
DoorDash • Dunlap, TN, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Chattanooga, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Engineer
VirtualVocations • Chattanooga, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director of Trade Compliance-Heavy Equipment
Kimmel and Associates • Chattanooga, TN, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Side Hustle Specialist (Evenings & Weekends)
Finance Buzz • Rock Spring, Georgia, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Manager, Enterprise Customer Success Management
Clio • Chattanooga, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible $ : Earn At Least $755 For Your First 69 Trips, Guaranteed.
Uber • Mount Carmel, Georgia, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager
Chartbeat • Chattanooga, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager In Training
AutoZone • Dunlap, TN, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Manager
VirtualVocations • Chattanooga, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Side Hustle Project Lead
Finance Buzz • Trion, Georgia, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]