Systems Engineer II

Job Description

Job Description

Bring Your Curiosity. Bring Your Grit. Bring Your Technical Superpowers.

At Goal Solutions, we’re on a mission to transform the consumer finance industry with smart technology, operational excellence, and talented people. Our company is growing fast — and we’re looking for a Systems Engineer II who isn’t afraid to lead, take ownership, and push our cloud-first environment forward.

This role is for someone who naturally steps up when the stakes are high… someone who dives into complex issues with confidence… someone who sees problems as puzzles, not obstacles.

IT at Goal : How This Role Fits In

Our IT team is the backbone of Goal Solutions. As the Systems Engineer II , you’ll shape the stability, performance, and direction of the systems that support our call center, operations, and enterprise applications.

You’ll partner closely with IT leadership, drive infrastructure improvements, own escalations, and bring clarity to an environment that demands reliability and resilience. Your work will directly impact how well 300+ employees serve customers every single day.

This isn’t a maintenance role — it’s a leadership role inside a growing, modern, cloud-first ecosystem.

What You’ll Do

You will be the technical leader who owns system performance and drives infrastructure excellence.

Impact You’ll Make in This Role

• Support and optimize cloud-first systems across servers, networks, and applications
• Strengthen the performance and reliability of CXone and call center technology
• Troubleshoot complex issues and own escalation pathways with confidence
• Improve system redundancy, failover readiness, and infrastructure resilience
• Implement strong security practices across identity and access systems
• Partner with IT teams and business leaders to understand needs and deliver real solutions
• Maintain and improve documentation, standards, and configuration practices
• Champion new tools and technologies that keep Goal modern, efficient, and scalable

Key Role Responsibilities

Infrastructure & Systems Leadership

Telephony & Call Center Technology

Security, Reliability & Compliance

Collaboration & Technical Support

What You Bring

Why You’ll Love Working Here

Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won’t get lost in layers of bureaucracy here — you’ll have visibility, voice, and the chance to solve real problems in a company that values innovation and action.

Benefits include

About Goal Solutions

Goal Solutions (“Goal”) provides innovative loan servicing, asset management, collections oversight, treasury services, and analytics for clients across solar, home improvement, personal loans, and student finance markets. We work with hedge funds, traditional banks, ABS investors, insurance companies, and universities, with over $30B in assets under management through Goal and our subsidiaries : GSS Data Services, Launch Servicing, and Turnstile Capital Management.

Headquartered in San Diego, Goal has been named a Best Place to Work by the San Diego Business Journal every year since 2015.

Apply today and help us build the future of Goal Solutions, one great hire at a time.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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