Job Description
Job Description
Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
- EXCELLENT WAGES
- Paid Time Off & Accrued Personal Time
- Tuition Reimbursement
- Generous Holiday Schedule - 8 days annually
- Immense Growth Opportunities
- Relaxed Family Culture
POSITION OVERVIEW : The Program Manager is responsible for planning, organizing, and overseeing all project management activities within the assigned St. Louis operations program. This role ensures effective delivery of system installations, moves, adds, and changes while driving operational excellence, resource planning, and team development. The Program Manager works closely with the St. Louis Operations Manager to train, mentor, and support project managers and field staff to ensure high-quality execution and customer satisfaction.
FUNCTIONS OF THE JOB
Project & Program Management
Develops and maintains a standardized project management process aligned with Tech Electronics' methodologies; ensures consistent application across the project management team.Reviews new projects for compliance with company implementation guidelines, scopes, timelines, and resource requirements.Establishes clear communication frameworks and promotes strong collaboration across project managers, field teams, and cross-functional departments.Provides strategic input to senior leadership regarding revenue planning, forecasting, and gross margin targets.Maintains active involvement in select projects as the assigned Project Manager to ensure a deep, current understanding of workflows, tools, field practices, and team dynamics; applies these insights to improve processes, training, and operational effectiveness.Resource & Budget Oversight
Ensures project management and field staffing levels meet annual budget requirements and sales backlog demands.Oversees labor and material scheduling tools and processes; ensures project teams have timely access to resources.Monitors job cost performance, departmental operating expenses, and project profitability; leads resolution efforts for underperforming projects.Reviews sales forecasts to ensure profitable execution of project backlogs.Process Improvement & Compliance
Partners with Directors and department managers to continuously improve installation processes, workflows, and field operations.Conducts periodic site visits to evaluate installation quality, safety compliance, and adherence to project standards.Maintains up-to-date knowledge of industry regulations, national and local codes, and IBEW Local One work rules; ensures teams are properly trained and compliant.Leads risk management practices to minimize project issues, escalations, and operational inefficiencies.Team Leadership & Development
Coaches, mentors, and develops project managers and field staff to support performance improvement and career growth.Supports onboarding, training, and ongoing skill development programs.Maintains a positive work environment that fosters teamwork, collaboration, and strong employee morale.Customer Engagement
Serves as a key point of contact for customer escalations and complex project discussions.Meets with customers to define expectations, gather feedback, and identify improvement opportunities in project delivery.Ensures customer responsibilities, timelines, and commitments are clearly communicated and managed throughout the project lifecycle.Secondary Functions
Perform standby manager duties as required.Accomplishes all tasks as appropriately assigned or requested.Physical / Visual Activities or Demands : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Mobility & Activity
While performing the duties of this position, the employee will regularly be required to sit, stand, walk, communicate, and listen.The role may occasionally require reaching, bending, or moving through active job sites or installation areas.Lifting & Manual Requirements
The employee may occasionally need to lift or move items up to 10 pounds (e.g., laptops, project documents, small tools, or samples).Most tasks involve minimal physical exertion.Visual Requirements
Specific vision abilities required include close vision for reading documents and working on a computer, and distance vision sufficient to observe work conditions on job sites.The employee must be able to adjust focus as needed when reviewing work areas, diagrams, or technical drawings.Environmental / Atmospheric Conditions : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job
Work is performed primarily in an office environment, with periodic visits to customer sites, construction areas, or field locations.Site visits may involve exposure to loud noise, dust, varying temperatures, or conditions associated with construction or installation environments.Appropriate personal protective equipment (PPE) may be required during some field visits.SUPERVISORY DUTIES : In accordance with applicable Company policies / procedures and Federal / State laws, may perform the following supervisory responsibilities : Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems up to release of employee.
Supervises :
Senior Project ManagerSpecial Projects ManagerProject Manager IIProject Manager IInstallation TechniciansInstallersPOSITION QUALIFICATION REQUIREMENTS
The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Education :
Bachelor's degree in Business, Project Management, Engineering, Technology Management, or a related field; OR an equivalent combination of education and relevant work experience.Professional certifications (PMP, CAPM, Lean Six Sigma, Agile) preferred but not required.Experience :
Minimum of five (5) years of progressive experience in project management or operations leadership within technology systems, communications, electrical, construction, or related technical industries.Experience managing multiple concurrent projects, cross-functional teams, and customer-facing initiatives.Skills & Abilities
Applied & Technical Skills
Proficiency with modern productivity and collaboration tools (e.g., Microsoft 365, Teams, SharePoint, project management platforms such as MS Project, Smartsheet, or similar).Strong analytical and problem-solving abilities with the capacity to make sound decisions in dynamic environments.Ability to understand scopes of work, project budgets, implementation plans, and work breakdown structures; capable of translating these into actionable tasks for project teams.Ability to organize and prioritize workloads for both self and staff to meet deadlines, operational commitments, and performance targets.Adept at interpreting technical documents, codes, regulations, and industry standards.Comfortable working with data to track performance, identify trends, and inform operational decisions.Communication Skills
Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences including customers, executives, project teams, and field personnel.Strong presentation skills for leading meetings, delivering project updates, and supporting team training.Ability to prepare clear reports, business correspondence, procedures, and documentation.Demonstrates professionalism, tact, and emotional intelligence when navigating challenging conversations or customer escalations.Leadership & Interpersonal Skills
Demonstrated ability to lead, coach, and develop project managers and field personnel.Builds trust and credibility through consistent integrity, follow-through, and sound judgment.Ability to collaborate effectively across departments and work with individuals from diverse backgrounds and disciplines.Strong consultative approach to problem solving; able to guide teams toward practical solutions while maintaining alignment with business goals.Maintains composure under pressure and adapts communication style to the situation and audience.Professional Attitude & Mindset
Strong customer-service orientation with a commitment to delivering high-quality results.Commitment to continuous improvement-for both operational processes and personal development.Demonstrates initiative, ownership, and a proactive approach to meeting goals and resolving issues.Enjoys collaborative team environments while maintaining accountability for individual responsibilities.Tools & Technology
Computer and mobile devices (laptop, smartphone, tablet)Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)Project management and collaboration software (e.g., MS Project, Smartsheet, Asana, or similar)Standard office equipment such as printers and scannersLicense(s) / Certification(s) Required :
Valid state Driver's LicenseMust maintain Automobile Liability Insurance with minimum limits of :$100,000 each person$300,000 each accident$100,000 property damageTravel Required :
Travel to and from Tech Electronics office for training and development of project managers in offices outside of St Louis officeTravel to and from job sites as required for oversight of project implementation strategies and / or staff development.MEASUREMENTS :
Successful project management dashboards for direct reports.Customer satisfaction surveys.Increased utilization rates of project team; maximize skill levels of all project team members.Maintains proper staffing and / or installation processes to maintain response times for customer installations.Achieves a minimum of budgeted GP for St. Louis operations program.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Must be able to pass a drug and background screen.
