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Customer Service Representative
Customer Service RepresentativeASC Engineered Solutions • Atlanta, Georgia, US
Customer Service Representative

Customer Service Representative

ASC Engineered Solutions • Atlanta, Georgia, US
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Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

  • Responsible for communicating with customers via phone, email, fax, etc.
  • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
  • Processes customer orders, changes, and returns
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations
  • Works closely with the Operations Supervisor as directed
  • Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
  • Provides timely feedback regarding service failures or customer concerns
  • Works closely with Sales Representatives on quotes, status of orders etc.
  • Promotes a safe workplace
  • Performs other duties as directed


Skills, Knowledge & Expertise

  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses strong commitment to team environment while working well with others
  • Works systematically and logically to resolve problems
  • Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
  • 2+ years of Customer Service experience in the manufacturing or construction industry
  • Microsoft D365 Experience Preferred


Job Benefits

  • Medical, Dental, and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays - including your birthday!

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.

The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.
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