Server

Job Description

Job Description

Houlihan's Restaurant and Bar is now hiring servers to join our great team of hospitality professionals. If you are outgoing and love to provide excellent service in a fun, upbeat atmosphere, we want YOU on our team.

SUMMARY OF POSITION

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards. Shows quests genuine hospitality while providing them with a memorable experience. Look like a professional and show sincerity with a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty.

POSITION ACTIVITIES AND TASKS

Guest Interactions

• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guest in a courteous and respectable way when seated at station.
• Welcomes guests immediate upon seating with a non-scripted greeting
• Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests needs.
• Practices responsible beverage service with all guests.
• Takes drink and food orders
• Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
• Attends to any additional guests needs or requests
• Maintains dining area pre-bussing, detailing etc.
• Silent service Service is felt but not seen
• Maintains cleanliness of his / her stations and pantry.
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
• Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
• Ensures no guest leaves the restaurant unhappy. Utilize our service recovery policy and involve the manager if necessary. Always strive for 100% guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product / service deficiencies. equipment, safety problems. Etc.
• Keeps General Manager and Manager on Duty informed of problems and / or issues and proposes alternative solutions for consideration.

Processes Orders

Assists Team Members

PHYSICAL REQUIREMENTS / ENVIROMENT / WORKING CONDITIONS

and utilize peripheral vision to avoid hazards.

SUPERVISION RECEIVED :

Receives direction and training from the Kitchen Manager or Manager on duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED :

Basic skills such as sanitation, safety, and customer service can be taught through in house training.

EXPERIENCE REQUIRED :

None

Disclaimer

This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.