Talent.com
Pro Services Specialist
Pro Services SpecialistFloor & Decor Holdings • Brookfield, WI, US
Pro Services Specialist

Pro Services Specialist

Floor & Decor Holdings • Brookfield, WI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Professional Services Representative

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose :

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note :

    Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards :

    Bonus opportunities at every level

    Career advancement opportunities

    Relocation opportunities across the country

    401k with discretionary company match

    Employee Stock Purchase Plan

    Referral Bonus Program

    A personal holiday and Volunteer Time Off program

    Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

    Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    [job_alerts.create_a_job]

    Service Specialist • Brookfield, WI, US

    [internal_linking.related_jobs]
    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    AlliedTravelCareers • Pleasant Prairie, WI, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Pleasant Prairie, Wisconsin, 53158!.Ready to start your next travel adventure? LRS Healthcare offers a full benefit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PMA Sales Representative

    PMA Sales Representative

    Johnson Controls • Menomonee Falls, WI, US
    [job_card.full_time]
    Build your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, place...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2431.53 / Week

    Travel CT Tech - $2431.53 / Week

    Host Healthcare • Pleasant Prairie, WI, US
    [job_card.full_time]
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Pleasant Prairie, WI.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2431. At Host Healthcare, we are ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Program Manager | Drives

    Program Manager | Drives

    Leonardo DRS • Menomonee Falls, WI, United States
    [job_card.full_time]
    The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U. Navy and navies around the w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Certified Peer Specialist - OCA

    Bilingual Certified Peer Specialist - OCA

    Wisconsin Community Services Careers • Milwaukee, Wisconsin, US
    [job_card.full_time]
    Join a Mission-Driven Team Making a Daily Impact in the Lives of Others.Social Services Professional | Wisconsin Community Services (WCS). Are you a change-maker at heart? Ready to use your passion ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    LRS Healthcare • Pleasant Prairie, WI, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Broker Commissions Analyst

    Broker Commissions Analyst

    SKYGEN • Menomonee Falls, WI, United States
    [job_card.full_time]
    Important things YOU should know : .Schedule : Monday - Friday - 8 : 00am - 4 : 30pm CST with the potential to flex schedule. Will have the opportunity to manage all activities and analytics associated wit...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Claims Analyst / Processor

    Claims Analyst / Processor

    TEKsystems • Milwaukee, WI, US
    [job_card.full_time]
    MUST LIVE IN WISCONSIN TO BE CONSIDERED.We are seeking a Claims Analyst II to examine and process paper and electronic claims. In this role, you will determine whether to return, pend, deny, or pay ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,666 to $2,007 per week in Pleasant Prairie, WI

    Travel Physical Therapist (PT) - $1,666 to $2,007 per week in Pleasant Prairie, WI

    Fusion Medical Staffing • Pleasant Prairie, WI, US
    [job_card.full_time]
    Travel Physical Therapist (PT).Facility in Pleasant Prairie, Wisconsin.Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Pleasant Prairie, Wisconsin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    HSPD-12 : Government Badging & Credentialing Specialist (Milwaukee, WI - REF1746J) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Milwaukee, WI - REF1746J) • •

    Citizant • Milwaukee, WI, United States
    [job_card.full_time]
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Mutual Funds Specialist

    Mutual Funds Specialist

    Rose International • Milwaukee, WI, US
    [job_card.full_time]
    POSITION WILL CONVERT TO HYBRID AFTER TRAINING.AM-4 : 30PM, 9 : 30AM-6PM, 10 : 30-7PM.Estimated Duration (In months) : .Banking / Financial, Customer Service. Field shareholder inquiries regarding client mutu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Intake Specialist - Pool 2

    Intake Specialist - Pool 2

    Rogers Behavioral Health • Brown Deer, WI, United States
    [job_card.full_time]
    The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Response Specialist

    Member Response Specialist

    Educators Credit Union • Mount Pleasant, WI, United States
    [job_card.full_time]
    As a Member Response Specialist, you are entrusted to communicate with our credit union members through phone and electronic services. If you like fast-paced environment that works behind the scenes...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Product Manager - Enrichment

    Product Manager - Enrichment

    Relativity • Milwaukee, WI, United States
    [job_card.full_time]
    AtRelativity, we make software to help users organize data, discover the truth, and act on it.Our e-discovery platform is used by more than 13,000 organizations around the world to manage large vol...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Environmental Technical Claims Specialist

    Senior Environmental Technical Claims Specialist

    Argonaut Management Services, Inc • Milwaukee, WI, United States
    [job_card.full_time]
    Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tax Operations 1 Associate

    Tax Operations 1 Associate

    Equiniti • Milwaukee, WI, United States
    [job_card.full_time]
    This position is hybrid; must be located near our Mendota Heights, MN office.Temporary Assignment 9-12 months (may extend or end sooner). EQ Shareholder Services provides comprehensive solutions ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    Travel CT Tech - $2,181 to $2,418 per week in Pleasant Prairie, WI

    AlliedTravelNetwork • Pleasant Prairie, WI, US
    [job_card.full_time]
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Pleasant Prairie, Wisconsin, 53158!.Ready to start your next travel adventure? LRS Healthcare offers a full benefit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retirement Plan Specialist

    Retirement Plan Specialist

    Associated Bank - Corp • Milwaukee, WI, United States
    [job_card.full_time]
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...[show_more]
    [last_updated.last_updated_30] • [promoted]