Entry Level Help Desk

About Codeworks : Codeworks, an LRS Company, has over 25 years of experience serving Fortune 500-1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Overview :

Our Client the Milwaukee County Zoo is seeking a motivated, customer-focused Help Desk Technician who thrives in hands-on technical environments and enjoys solving problems for users of all technical skill levels. The ideal candidate has foundational IT knowledge, strong communication skills, and the ability to work independently while managing a steady flow of support requests.

This technician will work 100% onsite, primarily at the Milwaukee County Zoo, supporting hardware, software, mobile devices, POS systems, and connectivity in both office and field environments including outdoor areas and locations that may be wet, dirty, or near animals.

If you're dependable, resourceful, and ready for a role where every day brings something new, we want to hear from you.

There are 2 shifts available, Sun, Mon, Tue, Wed & Friday or Mon through Friday, 8-hour shifts.

Responsibilities :

Install, configure, and maintain desktop and laptop hardware and software

Deploy and support tablets, smartphones, and other mobile devices

Troubleshoot wired and wireless network connectivity issues

Provide support for network printers and related peripherals

Set up, maintain, and troubleshoot point-of-sale systems (credit card terminals, receipt printers, cash drawers, etc.)

Ensure devices remain updated, secure, and compliant with county standards

Work directly with users to provide one-on-one technical assistance and training

Diagnose and resolve hardware, software, and network issues, escalating when needed

Maintain accurate equipment inventories

Support conference room A / V equipment

Provide onsite support for special events, including setup and teardown (occasionally outside standard hours)

Manage incidents, service requests, and problem tickets using the IT ticketing system

Follow ITIL best practices for prioritization, communication, and issue resolution

Perform additional duties as assigned by leadership

Qualifications :

1–3 years of customer service experience

2-year IT degree or progress toward a related degree (with relevant experience)

Familiarity with Microsoft Active Directory

Familiarity with Microsoft SCCM imaging tools

Working knowledge of Windows OS and Microsoft software

Strong communication, troubleshooting, and customer service skills

Ability to lift and transport computer equipment

Valid driver's license and reliable transportation

Must be a Wisconsin resident (no relocation allowed)

Preferred / Nice to Have

Experience supporting Windows 11 and Office 365

Experience installing and configuring system images

Familiarity with drivers, updates, and hardware components

Experience with POS systems

Knowledge of ITIL concepts

Experience with smartphones and mobile device troubleshooting

Codeworks discloses that the anticipated hourly pay range for this position is between $16 and $19. This range is subject to change based on job-related factors, including client requirements where applicable. All full time Codeworks employees are eligible to enroll in the company's medical, dental, vision, and life insurance plans.

Codeworks, an LRS Company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence ("AI") in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.