Shop Manager and Service Writer

Join Our Team at Walker Automotive, Inc!

Are you a dynamic leader with a passion for customer service and automotive excellence? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, we have the perfect opportunity for you!

Job Overview:

Walker Automotive, Inc in Clarksville, TN is currently seeking a highly motivated and experienced individual to join our team as a Shop Manager and Service Writer. In this role, you will be responsible for overseeing the day-to-day operations of our service department, as well as providing exceptional customer service and support to our clients.

Key Responsibilities:

• Manage and supervise a team of technicians and service advisors
• Ensure efficient workflow and timely completion of customer vehicles
• Handle customer inquiries, complaints, and concerns in a professional manner
• Schedule appointments and communicate with customers regarding their service needs
• Maintain accurate records of all service and repair work
• Monitor inventory levels and place orders for parts and supplies as needed
• Adhere to company policies and procedures to ensure a safe and productive work environment

Qualifications:

• Prior experience in automotive service management or related field
• Strong leadership and communication skills
• Ability to multitask and prioritize tasks effectively
• Detail-oriented with a focus on providing exceptional customer service
• Proficiency in computer software and knowledge of automotive systems
• Certification from a recognized automotive training program is a plus

About Us:

Walker Automotive, Inc has been a trusted name in the Elkton community for over 20 years. As a family-owned and operated business, we take pride in providing top-notch automotive services to our customers. Our team of highly skilled technicians and service advisors work diligently to ensure that every vehicle that comes through our doors receives the care and attention it deserves. At Walker Automotive, Inc, we are committed to excellence in everything we do, from routine maintenance to complex repairs. Join us and be a part of a winning team!

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