Vice President, Operations
Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means :
- Earlier intervention
- Higher student and family engagement in care
- Better coordination among the trusted adults in a student's life
Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they're excited to live. If you join Cartwheel, you'll help make this vision a reality for millions of students across the country. We're backed by top investors including A Street Ventures, Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.
LOCATION : US Remote with preference for candidates based in Boston or in the Northeast. Travel required for in-person quarterly planning with Senior Leadership Team and occasional in-person working sessions.
REPORTS TO : Daniel Tartakovsky, Co-Founder and Chief Operating Officer
COMPENSATION : $225K-$285K cash compensation and meaningful equity stake in the company, depending on past experience.
About The Role
As Cartwheel's Vice President, Operations, your responsibilities will include :
Being the P&L owner for all of Cartwheel's mature markets , accountable for achieving and reporting on revenue, margin and quality targets by stateManaging and ensuring strong performance across Operations team (currently 35 FTEs across Care Ops, Health Plan Ops, and Revenue Cycle Management)Being accountable for key operational metrics, including :Time to care : ensuring families referred to Cartwheel access services quicklyConversion to care : ensuring families referred to Cartwheel engage in servicesCare revenue : grow total revenue from care deliveryCare margin : increase insurance revenue and lower cost per sessionCollections : achieve gross and net revenue collections targetsPayer contracting and credentialing : ensure clinicians are enrolled with payers quickly, accurately, and efficientlyTeam engagement : maintain strong team engagement and performanceServing as a member of Cartwheel's Senior Leadership Team (SLT) :SLT is the key strategy-setting and operating body at Cartwheel accountable for developing company goals, making key strategic decisions, championing Cartwheel's values, and ensuring excellent delivery against goalsPartnering cross-functionally :With our Clinical, People, and Finance leaders to achieve high quality, scalable, efficient service deliveryWith our R&D / Technology teams to improve our product, systems and tools, including continuing deployment of AI agents across OperationsWith our go-to-market teams, including Sales, Success, Marketing, and Government Affairs, to ensure that our operations support new sales and customer retention goalsWho You Are
Passionate about youth mental health and about partnering with schools to meet the mental health needs of students10+ years healthcare operations experience in fast-paced environments, with venture-backed startup experience at growth stages strongly preferredExperience with meaningful P&L ownershipExperience partnering with clinical teams and building multi-state clinical operationsExperience managing or working closely with Revenue Cycle Management teamsProven experience managing large and dynamic teams, including managing people managers.Highly analytical, structured thinker with strong written and verbal communication skillsData-driven operator with strong technical skills. Highly proficient at defining metrics and getting the data you need to understand performance.Passionate about leveraging AI and automation to improve efficiency and quality of healthcare servicesWhy You'll Love Cartwheel
Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you'll have :
Mission-oriented and inclusive colleagues who will go to bat for youCompetitive compensation and benefitsMeaningful equity ownership stake in CartwheelGenerous PPO medical, vision, dental and ortho coverageUnlimited / flexible PTO plus federal holidaysPaid parental leave401K with employer matchCartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status. We participate in E-Verify. Please be prepared to provide acceptable documentation to verify your identity and work authorization.