Client Relations Manager

Job Title: Client Relations Manager JO-2507-563199 Job Function: Account Manager Department: FSO State: DC City: Washington DC Date Posted: 7/1/2025 | |

Client Relations Manager – Onsite at Major Law Firm (Washington,

Salary: $90,000 – $100,000

Schedule: Monday–Friday, 7:00 AM – 4:00 PM

Are you a dynamic leader with a passion for service excellence? Forrest Solutions is hiring a Client Relations Manager to oversee mail, print, and facilities operations at a prestigious AmLaw 100 law firm in Washington, This full-time, onsite role is ideal for someone with strong client-facing experience, a hospitality mindset, and a hands-on leadership style.

What You'll Do:

• Lead daily operations across mailroom, print, and facilities service lines
• Serve as the primary point of contact for client relations and service delivery
• Train, coach, and manage a high-performing onsite team
• Ensure service excellence through workflow optimization, staff development, and process improvement
• Monitor KPIs and SLAs to maintain top-tier performance and client satisfaction
• Maintain a clean, professional, and tour-ready workplace at all times

What We're Looking For:

• 3+ years of leadership experience, ideally in a legal, corporate, or high-touch service environment
• Experience managing teams in mail, print, or facilities operations
• Prior work in a law firm or hospitality-driven corporate environment is strongly preferred
• Proven ability to lead and mentor staff, manage client expectations, and maintain operational excellence
• Strong communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite and Google Workspace

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly.