Senior Operations Manager (Transportation) - San Jose CA

Senior Operations Manager

Hallcon is a leading provider of transportation and infrastructure services, supporting clients across industries including technology, manufacturing, rail, universities, hospitals, airports, corporate business parks, and public transit systems. Our services span multi-modal operations, fleet management, command center operations, electric vehicle (EV) infrastructure, technology integration, analytics, and customer experience performance.

We are seeking an experienced leader with strong knowledge of the San Jose and broader Bay Area region, capable of delivering safe, reliable, and innovative transportation solutions that meet the needs of our high-profile clients.

The Role

As a Senior Operations Manager, you will oversee large-scale commuter and shuttle operations throughout the San Jose / Silicon Valley metropolitan area, supporting major corporate campuses, tech clients, and multi-route transit programs. You will lead a multi-level team of drivers, supervisors, dispatchers, and safety professionals to ensure service excellence, operational efficiency, and outstanding client satisfaction.

This role requires a strategic, hands-on leader with at least six (6) years of progressive transportation management experience, a proven track record of managing complex operations, and deep familiarity with the Bay Area's transportation landscape, commuter patterns, and regulatory environment.

Key Responsibilities

• Provide strategic and day-to-day leadership for multi-route operations (20+ routes), ensuring reliability, safety, and on-time performance across San Jose and the Bay Area.
• Build and maintain strong relationships with regional clientsincluding technology and corporate partnersby preparing and delivering operational performance reviews and executive-level presentations.
• Develop, coach, and mentor supervisors, dispatchers, and frontline staff to build a high-performing operations team.
• Oversee safety compliance across all operations, supporting accident / incident investigations and reinforcing a safety-first culture.
• Manage operating budgets, control direct costs, and identify opportunities for operational and fleet efficiency improvements.
• Lead workforce planning, recruiting, and retention initiatives to ensure adequate coverage for dynamic commuter service needs.
• Collaborate with internal stakeholders on technology integration, EV infrastructure readiness, autonomous mobility pilots, and fleet management strategies.
• Troubleshoot operational challenges in real time, implementing solutions that uphold client expectations and regional service standards.
• Ensure compliance with FMCSA, DOT, CPUC, and all relevant federal, state, and local transportation regulations in California.

Qualifications

Why Join Us

Location : San Jose, CA Schedule : Full-time; flexibility required Note : This position is contingent upon Hallcon's award of the proposed business contract.

Hallcon is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation.