Housekeeping Analyst

Job Description

• Foster a welcoming environment for guests, colleagues, and vendors.
• Address guest concerns promptly and professionally.
• Maintain high grooming and service standards aligned with brand and Forbes / LQA expectations.
• Schedule and assign duties to Room and House Attendants.
• Monitor room status, rush requests, and service refusals; reassign tasks as needed.
• Ensure daily housekeeping service is completed before check-in times.
• Coordinate with Front Desk, Engineering, and Royal Service for room readiness and maintenance.
• Oversee office cleaning and maintenance schedules in administrative and back-of-house areas.
• Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste.
• Oversee laundry and uniform management, including vendor coordination and timely distribution of staff uniforms and guest linens.
• Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services.
• Use Opera Cloud, Alice, and other systems to manage assignments, VIP lists, and service requests.
• Maintain control sheets, logs, and accurate records.
• Answer and log calls; ensure rapid response and clear communication across shifts.
• Prepare reports, manage office supplies, and maintain organized workspaces.
• Ensure adherence to health, safety, legal, and company policies.
• Support continuous improvement through training and implementation of new procedures.
• Maintain attendance records and recommend corrective actions when needed.
• Perform clerical tasks, operate office equipment, and manage departmental correspondence.
• Attend meetings and briefings; support departmental projects and initiatives.
• Maintain organized housekeeping areas and uphold a safe working environment.
• Organize workflow and ensuring colleagues understand their duties or delegated tasks
• Monitor associate productivity and providing constructive feedback and coaching when applicable
• Assign work and sections on a daily basis
• Review business levels and staffing for management to review
• Prioritize the daily activities of the housekeeping staff
• Strategic-decision making
• Resolve complaints
• Conflict resolution

Qualifications

Additional Information

What is in it for you :

Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.