Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. The ideal candidate will excel at delivering exceptional service, providing accurate information, and resolving issues quickly and professionally. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and consistently creates positive customer experiences.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, chat, or in person, ensuring a friendly and professional experience.

• Accurately handle inquiries related to orders, products, billing, accounts, services, and troubleshooting needs.

• Research, resolve, and document customer issues in a timely manner while maintaining high satisfaction ratings.

• Manage customer accounts, process updates, returns, payments, and adjustments as needed.

• Collaborate with internal teams such as sales, technical support, shipping, and finance to resolve complex or escalated concerns.

• Maintain detailed and accurate records in CRM and ticketing systems.

• Meet or exceed performance metrics, including response time, quality standards, and customer satisfaction scores.

• Identify opportunities to improve processes and customer experience, providing feedback to leadership.

• Support team goals by participating in training, sharing best practices, and contributing to a positive work environment.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

• 1-3 years of customer service or call center experience (industry-specific experience a plus).

• Strong verbal and written communication skills.

• Excellent problem-solving and conflict-resolution abilities.

• Proficient with CRM systems, MS Office Suite, and/or call center software.

• Ability to multitask, manage time effectively, and work in a fast-paced environment.

• A positive attitude, professional demeanor, and a commitment to exceptional customer care.

Preferred Skills

• Experience with platforms such as SAP.

• Bilingual or multilingual abilities.

• Background in retail, logistics, technology, finance, healthcare, or customer-facing industries.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.