Service Writer

When you join Leppo Rents youre not just starting a job youre joining a family. Be part of a team that values hard work problem-solving and giving our customers the best service in the industry. Were looking for a motivated individual to join our Service team. If youve got a great attitude strong work ethic and a desire to learn well provide the training and tools you need to thrive!

Why Youll Love This Role :

Monday Friday schedule 7 : 30 AM 5 : 00 PM Your weekends are yours!

Work withequipment and a supportive fun team.

Be part of a company that invests in your growth with paid training and career development.

Join a company recognized as one of the Top Workplaces year after year.

What Youll Do :

Serve as the main point of contact for customers bringing in equipment for service or repairs ensuring clear and professional communication.

Create and manage service work orders entering accurate details into the system for tracking and billing purposes.

Schedule and prioritize service jobs coordinating with technicians to keep repairs moving efficiently.

Review and verify equipment status before and after repairs to ensure quality and safety standards are met.

Communicate repair estimates and timelines to customers providing updates throughout the service process.

Support the service department with parts ordering and tracking ensuring needed parts are available for upcoming jobs.

Maintain organized records and documentation including service history warranty claims and customer communications.

Partner with the rental team to coordinate equipment availability minimizing downtime for customers.

Handle billing inquiries and warranty submissions assisting customers with questions and follow-up needs.

Promote a safety-first culture ensuring all repairs and shop activities align with company and OSHA standards.

What Were Looking For :

Previous industry experience is a plus but not required.

Strong communication and customer service skills.

A team player who thrives in a fast-paced hands-on environment.

Reliable safety-focused and eager to learn.

Why JoinLeppo :

AtLeppo Rents weve been building careers since 1945. Heres what you can expect when you join our team :

• Competitive Pay
• Quarterly & Annual Performance-BasedBonuses
• Medical Dental Vision HSA & FSA Insurance
• Company-Paid Life Disability & Employee Assistance Program
• 401(k) with Match
• Paid Time Off Holidays Parental Leave Community Time Off
• Clothing Allowance Discounts & Wellness Bonus
• Celebrations Luncheons and Milestone Recognition
• Ongoing Training & Career Growth Opportunities

Our Culture : The Leppo Way :

Were more than a workplacewere a team. At Leppo we live by four simple commitments :

We Will Meet Our Commitments

We Will Be Thorough

We Will Make Good Decisions

We Will Ask Questions

Working Conditions & Physical Requirements

This position requires the ability to perform essential job functions with or without reasonable accommodation including maintaining regular and punctual attendance. Duties may involve physical activities such as lifting bending twisting pulling pushing and effective communication with others in accordance with ADA FMLA and applicable federal state and local standards.

Leppo Rents is proud to be an Equal Opportunity Employer . We welcome applicants from all backgrounds and experiences.

Key Skills

Photography,Proofreading,Fact check,Interviewing,AP Style,Journalism,SEO,Copywriting,Creative Writing,Wordpress,Blogging,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1