Talent.com
Manager, GC Service Delivery team
Manager, GC Service Delivery teamEbay • Phoenix, AZ, US
Manager, GC Service Delivery team

Manager, GC Service Delivery team

Ebay • Phoenix, AZ, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Manager, Customer Service Delivery

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

Primary Job Responsibilities

The Manager, Customer Service Delivery will lead a Customer Experience organization responsible for customers and employees in Greater China and supporting the global business. As a key member of the Customer Service Delivery leadership team, this person will be responsible and have the attributes to perform in the following key areas :

Customer Development

  • Customer Centric thought process with the ability to listen to customer needs, synthesize, and develop a strategy for improved business performance.
  • Excellence at deploying product, policy, or process change to ensure our customers and front-line teammates are prepared and successful.
  • Experience improving Customer Satisfaction Scores through improvement in front line teammate development, process improvement, and tool development.
  • Partner with Business Units to implement improvements for our customers.

Employee Development

  • Passion for the training and development of each employee.
  • Improve overall employee satisfaction scores and improve overall attrition rates Intense focus on developing Direct Reports and enabling them to thrive.

    • Leadership

  • Passion for challenging the status quo, take appropriate risks, and be provocative
  • Excellent influence and engagement with peers around the world, and have the ability to work with Business Units in an effective and productive way
  • Lead change in ways that motivate and inspire others.

    • Job Requirements

    This person must have experience in leading and managing large customer service teams. Experience in a contact center and / or ecommerce industry is desired. The ideal candidate will have a blend of the following in their background :

  • Bachelor degree and above.
  • 5 years + operational leadership experience in a customer service or e-commerce industry.
  • Proficient in both English and Mandarin including reading and writing.
  • Rich experience in global and cross-functional organizations
  • Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment.
  • A successful track record in achieving and exceeding customer service goals in a high growth business
  • Process / operational improvement background (Six Sigma / Lean certifications) in transaction business is desired.
    • [job_alerts.create_a_job]

    Service Delivery Manager • Phoenix, AZ, US

    [internal_linking.related_jobs]
    Service Delivery Manager

    Service Delivery Manager

    Phoenix Staffing • Phoenix, AZ, US
    [job_card.full_time]
    Cognizant is one of the worlds leading professional services companies, helping our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Service Manager

    Client Service Manager

    Heffernan Insurance Brokers • Scottsdale, AZ, US
    [job_card.full_time]
    The Client Service Manager is responsible for delivering a high level of service to Heffernan Financial Division clients and to the Advisors the Client Service Manager supports in the Division.The ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    General Trades Service Manager (Tempe)

    General Trades Service Manager (Tempe)

    EMCOR Facilities Services • Tempe, AZ, US
    [job_card.part_time]
    Under general supervision of Account Director, provides technical support and expertise to assigned customer.Conducts telephonic and electronic follow up and closing functions for open work orders ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inbound Retention Rep - Career Growth

    Inbound Retention Rep - Career Growth

    EchoStar • MARICOPA, Arizona, United States
    [job_card.full_time]
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Service Account Manager

    Associate Service Account Manager

    UnitedHealth Group • Tempe, AZ, United States
    [job_card.full_time]
    Our office is located at 451 E University Dr Tempe , AZ 85281.At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border Protection • Maricopa, Arizona, US
    [job_card.permanent]
    Customs and Border Protection Officer (CBPO).Please make sure you read the following details carefully before making any applications. Customs and Border Protection (CBP) offers those interested in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Managed Services

    Senior Manager, Managed Services

    Reputation • Scottsdale, AZ, United States
    [job_card.full_time]
    Reputation has changed the way companies improve their customer experience through feedback.Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Manager (Remote)

    Customer Service Manager (Remote)

    Scale AI • Phoenix, Arizona, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Phoenix, AZ, United States
    [job_card.full_time]
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Locums NP - Cardiology Job Opportunity in HI

    Locums NP - Cardiology Job Opportunity in HI

    Weatherby Healthcare • HI, HI, US
    [job_card.full_time]
    Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way.Call and speak to one of our consultants today for available dates and details.Monday - Friday 8 am -...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Field Service Team Lead

    Field Service Team Lead

    Mazak Corporation • Phoenix, AZ, United States
    [job_card.full_time]
    Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Technical Center located in Phoenix, AZ. This position will have the responsibility to support, sch...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Customer Support Manager

    Senior Customer Support Manager

    VirtualVocations • Chandler, Arizona, United States
    [job_card.full_time]
    A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Delivery Services Principal

    Delivery Services Principal

    Resource Innovations • Phoenix, AZ, US
    [job_card.full_time]
    Resource Innovations is seeking a dynamic, client-focused Delivery Services Principal with significant experience managing energy efficiency, load management, and other customer-centric programs to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Manager

    Customer Service Manager

    Goodwill of Central & Northern Arizona • Chandler, AZ, US
    [job_card.full_time]
    Arizona Ave Chandler Arizona, 85248, +1 (480) 3987641.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Norther...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Manager

    Customer Service Manager

    Viking Group • Phoenix, AZ, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Be Part of Something That Matters.At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we t...[show_more]
    [last_updated.last_updated_30]
    HR Manager- West Valley!

    HR Manager- West Valley!

    Vaco by Highspring • Maricopa, Arizona, United States
    [job_card.permanent]
    Vaco Phoenix is seeking an experienced HR Manager for a prestigious client based in West Phoenix! This role will involve managing one HR Generalist and focusing on key HR functions including employ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Delivery Manager

    Delivery Manager

    IntraEdge • Phoenix, AZ, United States
    [job_card.full_time]
    This position will be responsible for the following : .Drives program / cross platform product delivery, demonstrating leadership coupled with technical expertise across domains and the corresponding...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Manager-Delivery Mgmt - CEG Data & Analytics

    Manager-Delivery Mgmt - CEG Data & Analytics

    American Express • Phoenix, Arizona, US
    [job_card.full_time]
    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleague...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]