Desktop EngineerMap Ssg • New York City, New York, USA
Desktop Engineer
Map Ssg • New York City, New York, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Capture trending health information Gather analytics around end-user applications Responsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop laptop and virtual environments Management tools such as Microsoft InTune Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment Manager Application Management in virtual environments including Azure Virtual Desktop Citrix Virtual Apps and Desktops Application packaging tools such as AdminStudio or Advanced Installer Group Policy Active Directory Entra and conditional access policies Scripting languages like PowerShell and VBS Desktop and application monitoring tools Experience with Legal applications and Lenovo hardware Experience with the following a plus : Beyond Trust Privilege Management Nerdio Manager for Enterprise Ivanti Environment Manager Previous experience in a law firm or professional services environment is desirable Responsibility honesty reliability initiative attention to detail determination a desire to learn ownership of and pride in ones work Community engagement in peer groups and a drive to stay current with the latest trends and technology Interpersonal skills necessary to interact and work productively as part of the Information Systems team delivering high-quality services to the Firm and our clients Ability to meet deadlines and effectively complete operational and project-based assignments Ability to communicate effectively in person and in writing with Firm personnel at all levels and outside parties as necessary Ability to work independently Bachelors degree preferably with strong academic record. Professional certifications a plus Minimum 3 years of experience in Desktop Engineering role On site during normal working hours and available as necessary before or after normal working hours to work at the Firm over the telephone or at off-site meetings in order to meet the demands of the job and the needs of the Firm Expected to carry a work phone and respond when necessary
The Modern Workplace Engineer is responsible for the deployment configuration and monitoring of all installed applications on Firm-managed physical desktops laptops and virtual platforms leveraging best-practice release processes.
Duties :
- Responsible for the creation update and management of both physical and virtual desktop / laptop images
- Responsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops virtual desktops and XenApp servers
- Responsible for escalations to third-level support including shared support of an on-call rotation schedule
- Responsible for determining success of deployments and reporting on installations
- Responsible for deployment-related problem identification and remediation
- Responsible for the management of O / S and application patch deployments
- Responsible for maintaining and improving documentation around desktop management
- Responsible for the support of desktop management and monitoring tools in order to :
Identify and troubleshoot systemic issues
Skills / Qualifications :
(Employee must possess the following qualifications and excel in the following skill sets)
Attributes expected of all candidates include :
Education Requirements :
Experience Requirements :
Attendance Requirements :
The anticipated annual base salaryrange for this position is $140000-$160000.
Key Skills
MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,PowerShell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 140000 - 160000
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