Sr. Engineer, Desktop EngineeringInformation System

Job Summary

We are looking for an experienced Senior Desktop Engineer to proactively enhance the end-user experience by solving complex workstation issues and drive continuous improvement across our workstation environment. This role will serve as the subject matter expert (SME) for Microsoft Configuration Manager (SCCM) and other System Center suite products while also contributing to the strategic implementation of Intune and / or other modern management solutions.

What You'll Do

• Develop and implement solutions using Configuration Manager, PowerShell, Group Policy, and other technologies that maintain, harden, and improve the end-user experience on Brinker workstations.
• Proactively identify opportunities for improvement with fellow desktop engineers to incrementally improve workstations in a SCRUM project management setting
• Automate and deploy applications, operating systems, firmware, drivers, and other configurations to create a more reliable computer experience
• Provide expertise in Configuration Manager infrastructure, app and OS deployment, and automation
• Lead adoption of modern management technologies, like Microsoft Intune
• Support existing and develop new System Center Orchestrator workflows
• Collaborate across the IT department, but specifically with the Site Reliability Engineering team to monitor and measure system availability via System Center Operations Manager and other ITOM tools
• Ensure Configuration Manager platform governance, security, compliance, and performance optimization
• Stay up to date on Windows workstation capabilities, industry trends, and best practices to drive continuous improvement
• Provide escalation support for Windows device issues reported by frontline teams
• Work towards achieving a zero-touch workstation deployment process for employees nationwide

What You Bring to the Team

Bachelor's or Master's in IT, Computer Science, Business, or related field.

5+ years managing the System Center Operations Manager, System Center Orchestrator, and Microsoft Configuration Manager (MECM, MEMCM, SCCM, ConfigMgr)

2+ years managing Intune in an enterprise environment

Expert knowledge of Microsoft Configuration Manager : application deployment, OS deployment (bare metal & servicing), updates, baselines, site server roles, infrastructure, boundary groups, CB upgrades, client health, and related logs

Proficiency in Intune Co-Management, Windows Autopilot, and device provisioning workflows

Advanced Windows workstation troubleshooting skills

Strength within the entire Microsoft stack : Windows Server, Active Directory, Group Policy, IIS, NTFS permissions, file shares, security baselines, OneDrive for Business, Office 365, Entra ID, SQL Server, PKI, Hyper-V, WSUS

Comfortable writing advanced PowerShell functions and scripts

Experience generating custom reports from Configuration Manager data using Tableau, Power BI, or SSRS

Up to date knowledge on Microsoft technologies and related endpoint solutions

Proven project planning experience and independent solution delivery

Ability to translate business requirements into technical solutions while considering user impact

Strong leadership, communication, stakeholder management, and documentation skills

Strong writing skills capable of documenting SOPs, training materials for frontline teams, end user communications,

Vendor management experience

Experience with JAMF, macOS, iOS devices a plus

Experience managing VDI solutions (Windows 365, Azure Virtual Desktop, Omnissa Horizon) a plus