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Lead, Case Management Services
Lead, Case Management ServicesTowards Employment Incorporated • Cleveland, OH, US
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Lead, Case Management Services

Lead, Case Management Services

Towards Employment Incorporated • Cleveland, OH, US
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Job Description

Job Description

Description :

Location : Cleveland, OH

Position Schedule : Full-time; Monday-Friday 8 : 00-4 : 30pm

Salary Range & FLSA Status : Nonexempt, $48,000-51,000

Lead, Case Manager Services Job Summary

The Cuyahoga-Lorain Early Advancement to Reentry (CLEAR) Lead, Case Management Services is responsible for overseeing a team of case managers providing pre-and-post-related case management to justice-impacted individuals who are re-entering the workforce, ensuring quality of service delivery. Coordinates with Senior Manager, DOL-CLEAR on plan development and monitoring progress of program participants; Coordinates with employment services team to ensure comprehensive and consistent services for individuals as they move through pathway programming. This includes preparing individuals to meet the entry requirements for Towards Employment’s pre-and-post-release Career Readiness Training (CRT) or industry partnership programming, with an emphasis on math remediation, stable housing, financial literacy, and digital skill building. Manages the transition from pre to post release, coordinating with partners both in the correctional facilities and community. Identifying and building strong relationships with community partners. This position requires regular travel to worksites, community buildings / locations, and other facilities including correctional.

Essential Job Functions

The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.

  • Develop and manage case managers; work with program staff to provide necessary supports to address barriers, build skills and support stable lives to prepare individuals for participation in the career pathway program, set up for success in further training and / or employment.
  • Incorporate established case management activities and procedures, taking into consideration any external and internal factors that might impact engagement.
  • Work with case managers on plan development with appropriate goals identified to address barriers and service needs prior to engagement in career readiness programming, assisting with resolving participant challenges as they arise.
  • Work with case managers on development of Personal Career Maps identifying career and / or technical training goals during career readiness programming in preparation for job placement. Assist with conducting case file reviews ensuring all documentation is included and is completed as required.
  • Monitor programming to ensure that activity levels and service quality lead to goal attainment; when necessary, develop strategies and work with team members to implement program enhancements to meet shared goals and outcomes or gain efficiency.
  • Work with the Senior Manager on relationship management with funding sources to ensure clear communication and successful partnership.
  • Utilize company data and case management system (Commence) for monitoring workflow as well as required DOL data systems (GPMS).
  • Work with case managers to develop more structured partnerships with key community partner organizations for supportive service assistance in areas including (but not limited to) literacy, childcare, housing, treatment services, etc.
  • Performs other functionally related duties as assigned.

ABOUT TOWARDS EMPLOYMENT :

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

Towards Employment offers a robust and competitive benefits package designed to support our team’s health, financial well-being, and work-life balance. Those benefits include :

  • Employer-subsidized medical, dental, vision and prescription insurance.
  • Traditional and Roth 401(k) plans with an employer match and profit sharing.
  • Company-provided life and short-term disability insurance.
  • Paid Parental Leave.
  • 10 vacation days, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year’s Eve)
  • Additional Perks include; flexible schedules, salary advances, cell phone reimbursement and an Employee Assistance Program offering free mental health support services.

    • Join a team that invests in you!

    Requirements : Experience

  • Three (3) years of experience supervising direct service staff working with justice-impacted individuals OR a bachelor’s degree in social work or a related field with at least one (1) year of relevant experience.
  • Previous experience and demonstrated passion for working with justice-impacted populations.
  • Project management experience with a track record of meeting program-related goals.

    • Technical Skills

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook) and internet-based applications.
  • Experience with electronic case management systems and database tracking tools.

    • Transportation

  • Reliable transportation required; regular travel to worksites, community locations, partner sites, and correctional facilities.

    • Interpersonal & Communication Skills

  • Excellent relationship-building and customer service skills with diverse stakeholders.
  • Strong written and verbal communication skills, including the ability to prepare reports and present to groups.
  • Ability to work effectively with individuals from diverse cultural, socioeconomic, racial, and educational backgrounds.

    • Professional Attributes

  • Strong organizational, time-management, and problem-solving abilities, with high attention to detail.
  • Team player who demonstrates good judgment in fast-paced or stressful environments.
  • Flexible and collaborative work style; ability to adapt to evolving program needs.
  • Commitment to the mission and values of Towards Employment.

    • Knowledge & Training

  • Knowledge and application of evidence-based, trauma-informed care models in service delivery and staff support.

    • Success in this position also requires :

  • Managerial Courage – Actively engages in the thought leadership of the organization; seeks information, expresses informed opinions and respectfully challenges status quo; provides feedback to others; takes action to the betterment of the organization.
  • Continuous Improvement – Committed to learning, development, assessment, and
  • measurement to continuously improve.
  • Coaching Capacity – Ability to provide guidance and to support the advancement of others.
  • Team Builder – Leads others through collaboration, influence, and managerial strength.
  • Social Justice Advocate – Passionate about promoting racial equity and inclusion at personal,
  • organizational and systems level.
  • Growth Mindset – Embraces a culture of continuous learning and a can-do attitude, readily adapts to change, is intellectually curious and a critical thinker.

    • Work environment & Physical Demands

  • Work is performed in an office setting and / or out in the field / virtual / remote. A car is a
  • requirement of this position as it requires travel to worksites, community buildings and
  • locations, and other facilities including correctional.
  • Up to 50% of the work performed can be in a correctional facility; other work is performed in an office setting
  • Must be able to remain in a stationary position 60%
  • Ability to lift up to 25 lbs.
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