Talent.com
IT Help Desk Support - Level II (MSP)
IT Help Desk Support - Level II (MSP)K2 Staffing • Boise, ID, US
IT Help Desk Support - Level II (MSP)

IT Help Desk Support - Level II (MSP)

K2 Staffing • Boise, ID, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Summary

Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of anIT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • End-User assistance
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Must have worked for an MSP (managed services provider) in the past.
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • History of network and firewall administration (Sonicwall & Meraki).
  • RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
  • PSA Ticketing Experience with Autotask or Connectwise.
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow
Employment Type: Full time Location: Boise, ID
[job_alerts.create_a_job]

IT Help Desk Support - Level II (MSP) • Boise, ID, US

[internal_linking.similar_jobs]
TurboTax Customer Support Specialist (Remote Training Available)

TurboTax Customer Support Specialist (Remote Training Available)

TurboTax • Boise, ID, United States
[job_card.full_time]
Join our team as a TurboTax Customer Support Specialist!.Enjoy a competitive pay rate of $24 per hour.Receive a $405 bonus for achieving TurboTax Product Expert certification.Experience the flexibi...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Surrogates Needed - $60K-$100K+ Compensation and Expert Care

Surrogates Needed - $60K-$100K+ Compensation and Expert Care

The Genesis Group • Kuna, ID, US
[job_card.full_time] +1
You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Work from Home - Online Product Support (Entry Level)

Work from Home - Online Product Support (Entry Level)

GLOCPA • Emmett, Idaho
[filters.remote]
[job_card.part_time] +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
[last_updated.last_updated_30] • [promoted]
Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLC • Kuna, Idaho, United States
[filters.remote]
[job_card.part_time]
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[show_more]
[last_updated.last_updated_30] • [promoted]
Student Support Specialist

Student Support Specialist

Boise State University • Boise, ID, United States
[job_card.full_time]
Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementat...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
IT Service Management Operations Lead

IT Service Management Operations Lead

ISC2 • Boise, ID, United States
[job_card.full_time]
As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in suppor...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Technology Programs - Entry Level Training Programs

Technology Programs - Entry Level Training Programs

Dreambound • Meridian, Idaho, United States
[job_card.full_time]
Note: This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the technology job market.Are you pass...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Site Reliability Engineer, IT Infrastructure

Senior Site Reliability Engineer, IT Infrastructure

Coinbase • Boise, ID, United States
[job_card.full_time]
Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world.It’s a massive, ambitious opportunity that demands the best of us, ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Retail Support Specialist

Retail Support Specialist

DSI Systems • Meridian, ID, US
[job_card.full_time]
[filters_job_card.quick_apply]
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...[show_more]
[last_updated.last_updated_30]
Remote Portfolio Analyst - AI Trainer ($50-$60 per hour)

Remote Portfolio Analyst - AI Trainer ($50-$60 per hour)

Data Annotation • Kuna, Idaho
[filters.remote]
[job_card.full_time] +1
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Intern - IT Ops Service Now Support

Intern - IT Ops Service Now Support

SitusAMC • Boise, ID, United States
[job_card.full_time]
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers.Whether you're a real estate veteran, a passionate technologist, or looking to ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
DSP (Direct Support Provider) - Full-Time

DSP (Direct Support Provider) - Full-Time

CORE DYNAMICS LLC • Meridian, ID, US
[job_card.full_time]
Direct Support Professional Job Description.The Direct Service staff answers directly to the administrator or designee or their assigned QIDP.Sleeping shifts are 11pm-7am ($12/hr) Open availability...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
IT Professional

IT Professional

US Navy • Star, ID, United States
[job_card.full_time]
Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specia...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Inside Sales & Sales Support

Inside Sales & Sales Support

Fonroche Lighting America • Boise, Idaho, US
[job_card.full_time]
[filters_job_card.quick_apply]
At Fonroche Lighting America, we are transforming the way outdoor spaces are illuminated with off-grid, solar-powered street lighting.As the industry leader in autonomous solar lighting, we provide...[show_more]
[last_updated.last_updated_variable_days]
IT Support Specialist

IT Support Specialist

U.S. Navy • Hidden Springs, ID, US
[job_card.full_time]
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...[show_more]
[last_updated.last_updated_less] • [promoted] • [new]
Peer Support Specialist / Recovery Coach - Boise

Peer Support Specialist / Recovery Coach - Boise

Terry Reilly Health Services • Boise, ID, USA
[job_card.full_time]
[filters_job_card.quick_apply]
At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.We believe a health...[show_more]
[last_updated.last_updated_variable_days]
Survey Taker: Earn up to $25 per survey (Remote)

Survey Taker: Earn up to $25 per survey (Remote)

Earn Haus • Kuna, ID, US
[filters.remote]
[job_card.full_time] +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[show_more]
[last_updated.last_updated_30] • [promoted]
IT Support Specialist I

IT Support Specialist I

ASM Research, An Accenture Federal Services Company • Boise, ID, United States
[job_card.full_time]
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (ope...[show_more]
[last_updated.last_updated_variable_days] • [promoted]