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Service Desk Support Specialist
Service Desk Support SpecialistGlobal Channel Management • Chattanooga, TN, United States
Service Desk Support Specialist

Service Desk Support Specialist

Global Channel Management • Chattanooga, TN, United States
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About the job Service Desk Support Specialist

Service Desk Support Specialist needs 2 years of end-user technical and / or call center experience required

Service Desk Support Specialist requires :

  • Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
  • Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
  • COVID mandate
  • Associates Degree or equivalent, relevant work experience is required.
  • Experience 2 years of end-user technical and / or call center experience required
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Working knowledge of Windows Operating Systems required.
  • Technical customer support and / call center experience required, including the ability to work with users of all ability and knowledge levels.
  • Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.

Service Desk Support Specialist duties :

  • User support for all business lines and related application software, system software, desktop / pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
  • Provide tier one technical / user support for all business lines and related applications and troubleshoot incidents and requests via phone / chat and email using Service Desk Manager ITSM
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    Service Desk Specialist • Chattanooga, TN, United States

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