Trade Ally Manager / Subcontractor Manager

Franklin Energy, AM Conservation, AESC, and EVA Green Power together are shaping the future of clean energy. For more than 30 years, we've partnered with utilities, businesses, and communities to design and deliver solutions that cut carbon, strengthen the grid, and create a more equitable energy future. With 1,300+ experts nationwide, we bring the scale, innovation, and passion needed to make lasting change.

Our enterprise delivers impact across the full energy journey. Through strategic consulting, we guide partners with insights and strategies to navigate an evolving energy landscape. With program delivery, we turn plans into results, managing efficiency, electrification, and flexible load programs that connect directly with customers. Our product solutions bring innovation to life, sourcing and delivering millions of energy- and water-saving products each year. And with design / build services, we create clean energy infrastructure-from audits and engineering to solar, storage, and EV charging installations.

Together, Franklin Energy, AM Conservation, AESC, and EVA Green Power form an integrated, end-to-end provider committed to measurable results and stronger communities. At the core of our enterprise is our people. We are building a culture of inclusion, belonging, and innovation-where every voice matters and every employee has the opportunity to drive change. United, we are accelerating the transition to a cleaner, more resilient world.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

The Outreach Manager II - Trade Ally is responsible for managing relationships with contractors and trade allies, who deliver HVAC, water heating, insulation, and electrical services as part of energy efficiency and electrification programs. The role will require knowledge of the repairs and remediations required to complete electrification projects. This role ensures high-quality installations, compliance with program standards, and effective coordination between internal teams and external partners. The Subcontractor Manager will also lead recruitment, training, and performance management of subcontractors to meet program goals. This role would also support supply side development through conversations, negotiations, and coordination with material providers (i.e., distributors and manufacturers).

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Management Responsibilities

• Directly supervise and mentor the Outreach team, specifically the Energy Advisors, Outreach Specialists, and Energy Engineers (Sales focused).
• Interview, recommend for hire and train employees as needed
• Plan, coach, assign and direct work as well as review job contributions, conduct performance reviews and reward and discipline employees as necessary
• Achieve program objectives by maintaining productivity standards and goals, including property assessment, production installation, and customer service rates and results
• Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
• Coordinate with the Technology department by detecting and diagnosing software problems, provide guidance for corrective action and software program enhancements
• Research, organize and summarize data for special projects. Develop, evaluate, recommend and implement procedures for data gathering, management and quality control. Analyze data for trends and / or conclusions.
• Prepare status reports on program outreach progress and results. In conjunction with the Technology department, help develop, enhance and maintain information systems to support program operations reporting requirements.
• Develop and monitor the Outreach team structure in order to accomplish monthly, quarterly and annual goals, along with managing short-and long-range planning
• Responsible for the operational and department budget, budget monitoring and strategic planning of the Outreach programs and initiatives

Outreach Responsibilities

Additional Major Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Position Requirements

Education and Experience

Required Skills, Knowledge and Abilities

Additional Requirements

Licenses & Certifications

Travel Requirements

Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer