Talent.com
Senior Manager Service Operations Support Application Software
Senior Manager Service Operations Support Application SoftwareSiemens Healthineers • Salida, CA, US
Senior Manager Service Operations Support Application Software

Senior Manager Service Operations Support Application Software

Siemens Healthineers • Salida, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Service Operations Application Software Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a highly motivated and experienced Manager to lead our Diagnostics Application Software team. The Service Operations Application Software Manager is responsible for the strategic and operational management of application software support within the Service Operations Support organization. This role is responsible for enhancing user experience, driving issue resolution through cross-functional collaboration and digital tool adoption, and aligning service strategies with business goals in Diagnostics Service Laboratory Solutions (DX CS-LS) for field and lab operations.

Responsibilities :

Enhancing User Experience

  • Define strategy and priorities for enhancing the customer and field user experience.
  • Champion improvements in workflows that enhance the overall customer and operator experience.
  • Drive field feedback collection and feature prioritization to ensure intuitive and effective software design.
  • Lead initiatives that enhance diagnostic workflows and support evolving customer needs.

Driving Issue Resolution

  • Lead, mentor, and develop a high-performing team of application software specialists.
  • Oversee the team's role in supporting field escalations, working closely with Service and R&D teams to ensure rapid resolution.
  • Develop and implement strategies to reduce installation and configuration complexity and associated costs.
  • Collaborate with cross-functional teams including R&D, Marketing, Service, and Field Operations to align goals and deliver value to customers.
  • Ensure field teams have state-of-the-art tools and resources for system installation, setup, and method validation.

    • Aligning Service Strategies with Business Goals

  • Acting as a Subject Matter Expert in Clinical Laboratory Operations and User Interface serviceability to advocate for customer and service interests.
  • Represent the voice of the customer and application specialists during product development cycles.
  • Performs additional responsibilities as assigned to support organizational goals and initiatives.
  • This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers.
  • Demonstrated ability to lead and manage people.
  • Direct experience in the in-vitro diagnostics industry.
  • Strong communication (written, oral, and listening) and problem-solving skills.
  • Strong understanding of diagnostic workflows, customer operations, and field service environments.
  • Demonstrated success in driving process improvements, resolving escalations, and managing customer-focused initiatives.
  • Strong problem-solving and analytical skills with a customer-first mindset.
  • Experience in regulated environments (e.g., FDA, ISO) and compliance with medical device software standards.

    • Experience :

  • Typically, 5+ years of successful experience in related field and successful demonstration of responsibilities as presented above.
  • Advanced degree MAY be substituted for experience, where applicable.
  • Willing to travel 10%

    • Education :

  • BS / BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

    • Who We Are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

    How We Work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the worlds most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

    [job_alerts.create_a_job]

    Operation Manager • Salida, CA, US

    [internal_linking.similar_jobs]
    Director Therapy Operations

    Director Therapy Operations

    Encompass Health • Modesto, CA, United States
    [job_card.full_time] +1
    Director of Therapy Operations Career Opportunity.Highly regarded and esteemed for your Director of Therapy Operations expertise. Are you a dedicated and experienced leader in Therapy, seeking a car...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director Therapy Operations

    Director Therapy Operations

    Encompass Health Rehabilitation Hospital of Katy • Salida, CA, US
    [job_card.full_time] +1
    Director of Therapy Operations Career Opportunity.Are you a dedicated and experienced leader in Therapy, seeking a career opportunity that allows you to make a meaningful impact close to both your ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Sr. Continuous Improvement Engineer (West Coast Based)

    Sr. Continuous Improvement Engineer (West Coast Based)

    Divert • Turlock, CA, US
    [job_card.full_time]
    Ideal candidates for this position will be located on the West Coast and will travel to and partner with our facilities across the US up to 30% annually. Applicants who are located on the West Coast...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Direct Service Professional - Lead - Part Time

    Direct Service Professional - Lead - Part Time

    Turning Point of Central California • Modesto, CA, United States
    [job_card.part_time]
    Turning Point of Central California, Inc.For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Hous...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Process Reliability Manager

    Process Reliability Manager

    Strategic Materials Inc • Modesto, CA, US
    [job_card.full_time]
    The Reliability Engineer will work closely with Sibelco plant maintenance, production and leadership teams to develop and utilize effective tools and systems for measuring reliability of our produc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Registered Nurse Case Manager

    Registered Nurse Case Manager

    Community Hospice & Health Services • Turlock, CA, US
    [job_card.full_time]
    This position is based in Modesto, CA.Copy this weblink to apply directly : .C338C3AF1CB4E3AFDC67DF7D42D0D21 / jobs / 291539. At Community Hospice & Health Services and its affiliates, Community Hospi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Modesto, California
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Control Systems Services Manager

    Control Systems Services Manager

    E Tech Group • Modesto, CA, US
    [job_card.full_time]
    At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts.We're one of the largest engineering and system integration firms in the United States ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,733 per week in Newman, CA

    Travel Speech Language Pathologist (SLP) - $1,733 per week in Newman, CA

    AlliedTravelCareers • Newman, CA, US
    [job_card.full_time]
    Travel Rehab : Speech Language Pathology Newman.Shift Details : 8H Days (8 : 00 AM-4 : 00 PM).Length : 13 WEEKS 13 weeks. Apply for specific facility details.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Master-at-Arms

    Master-at-Arms

    U.S. Navy • Escalon, CA, US
    [job_card.full_time]
    ABOUT Masters-at-Arms (MAs) are the Navy’s security and law enforcement professionals.They perform antiterrorism, force protection, physical security, and police duties both ashore and at sea.MAs m...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Call Center Manager

    Call Center Manager

    Bath Concepts Independent Dealers • Modesto, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.S...[show_more]
    [last_updated.last_updated_30]
    Team Leader

    Team Leader

    Our Team • Turlock, CA, US
    [job_card.part_time]
    [filters_job_card.quick_apply]
    Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality foo...[show_more]
    [last_updated.last_updated_30]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Rancho Calaveras, California, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales and Service Manager

    Sales and Service Manager

    BMO Financial • Hughson, CA, US
    [job_card.part_time]
    Retail Banking Sales & Service.Bilingual Spanish and English is preferred.Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.Understands the ne...[show_more]
    [last_updated.last_updated_30] • [promoted]
    ABA Program Supervisor

    ABA Program Supervisor

    BURNETT THERAPEUTIC SERVICES INC • Patterson, CA, US
    [job_card.full_time]
    Do you want to advance in ABA? We offer the internship hours towards your BCBA!.Modesto, Ceres, Turlock, Riverbank, Oakdale. Travel (includes in-home hours and potentially some telehealth).Monday to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Operations Specialist

    Customer Operations Specialist

    Shoulder Innovations • Modesto, CA, US
    [job_card.full_time]
    Shoulder Innovations is a medical device startup that is revolutionizing shoulder replacements.Led by a seasoned team with over a century of orthopedic expertise, weve developed a disruptive should...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director Therapy Operations

    Director Therapy Operations

    Encompass Health Rehabilitation Hospital of Modesto • Patterson, CA, United States
    [job_card.full_time] +1
    Director of Therapy Operations Career Opportunity.Highly regarded and esteemed for your Director of Therapy Operations expertise. Are you a dedicated and experienced leader in Therapy, seeking a car...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    General Manager

    General Manager

    Grand Fitness Mgmt, LLC • Turlock, CA, US
    [job_card.full_time]
    Grand Fitness Partners (GFP) is a leading Planet Fitness franchise, operating 90+ locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving ove...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]