Sales Operations and Business Analyst

it's what's inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

The Sales Operations and Business Analyst Manager is a key contributor to driving commercial excellence and delivering strategic insights across the sales organization. This role focuses on optimizing sales processes, managing performance analytics, and enabling data-driven decision-making to support margin growth, boost sales efficiency, and improve commercial execution.

The manager collaborates closely with Salesforce Product Managers, Sales Enablement, Sales, Marketing and SIOP to lead transformation initiatives and ensure smooth implementation of commercial strategies. Success in this role requires a strong analytical mindset, exceptional communication skills, and the ability to work effectively across departments. The manager will also spearhead efforts to automate manual workflows, deploy scalable technologies, and deliver actionable insights through advanced reporting, visualization, and AI tools.

Key Performance Indicators (KPIs):

• Project Delivery Timeliness – % of strategic projects delivered on time and within scope.
• Data Accuracy & Reporting Timeliness – % of reports delivered on schedule with validated data.
• Change Management Success Rate – % of initiatives successfully adopted across teams.
• Salesforce Adoption Rate – % of users actively engaging with new features or workflows.
• Pricing Strategy Impact – Revenue and margin improvements tied to pricing initiatives.

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Collaborate with Lines of Business to establish Playbooks aligned with CMC’s Commercial Operating System and 9 Box Commercial Framework to support for example, customer ties and segmentation, territory planning, quota setting, and pricing strategies.
• Analyze and improve commercial operations processes to enhance efficiency, a frictionless buying experience to the customer, with clear visibility and output.
• Identify and deploy technologies to automate manual workflows and build a scalable and integrated Tech Stack.
• Identify growth opportunities and operational gaps through cross-functional collaboration.
• Oversee commercial reporting and ensure accuracy and performance to KPIs, ensuring data integrity and usability across platforms, including Salesforce.com.
• Deliver actionable insights through dashboards, reports, and ad hoc analysis to establish and manage data visualization tools.
• Analyze sales performance trends, e.g., sales activity, pipeline health, and forecast accuracy.
• Translate complex data into actionable insights for business leaders and be able to present a data-story.
• Use SQL, Excel, and Python for data manipulation and analysis.
• Understand data warehousing processes to support scalable data infrastructure.
• Support annual planning and go-to-market strategies in alignment with COS.
• Lead initiatives to improve sales productivity and customer engagement.
• Partner with Sales Enablement to provide training and support for sales tools and analytics platforms to ensure successful adoption.
• Lead and manage cross-functional projects within a project management tool. Preferred experience with Monday.com for project tracking and collaboration.
• Conduct internal and external market research and competitive analysis.
• Support pricing models and approaches to optimize profitability.
• Monitor pricing performance and recommend adjustments to identify performance gaps and recommend solutions.
• Manage the price increase implementation process.
• Partner with external vendors to implement CPQ software.
• Leverage AI tools to obtain and support the data case in areas such as forecasting, lead scoring, customer segmentation, and territory and pricing optimization.
• Utilize AI-enhanced platforms such as CoPilot and Salesforce’s Agentic tools.
• Apply prompt engineering techniques to automate reporting and generate insights.
• Act as a liaison between Salesforce Product Managers, Sales Enablement, Sales, Marketing and SIOP.
• Provide analytical and practical support for commercial initiatives and projects including TAG.
• Facilitate communication and collaboration across departments.
• Present findings and recommendations to senior leadership to inform decision-making and identify areas requiring decision point.

What You'll Need

• 3+ years of experience in sales operations, business analysis, or pricing strategy.
• Strong analytical and critical thinking skills.
• Advanced proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Experience with ERPs, particularly SAP a plus
• Experienced in Salesforce analytics and reporting.
• Preferred marketing technology experience: Salesforce, Kentico, HubSpot, Monday.com
• Experience in the building products industry is a plus.
• Excellent communication and presentation skills
• Detail-oriented, proactive, and able to work independently or as part of a team.
• Experience with AI tools and prompt engineering is a plus.

Your Education

• Bachelor’s degree in Accounting, Finance, or related field

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC.