Shelter Coordinator - Women's Center

Job Title : Shelter Coordinator

Supervisor : Assistant Director of Women's Shelter

Classification : Exempt

Hiring Salary Range : $54,000 - $57,000 per year

About UMOM New Day Centers : Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description : The Shelter Coordinator is responsible for supervising a case management team at UMOM's emergency shelter (Family Shelter or Halle Women's Center). This position is responsible for implementing best practices of shelter programming in alignment with our housing and income-based strategies for ending homelessness. The coordinator will lead efforts to ensure clients are exiting to permanent housing, obtaining income to support housing stability, and are connected to the appropriate community resources. This position is responsible for the direct supervision of Case Managers at the Emergency Shelter.

Essential Duties and Responsibilities :

Program Management

• Supervises the daily operations of the case management team, including onboarding new clients, case plan development, goal management, and exit planning.
• Reviews the client files monthly and provides guidance and direction to the Case Management team.
• Supervises Case Manager staff members, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
• Participates in weekly case conferencing to help address barriers impacting the participant's income and housing goal.
• Collaborates with service providers to provide continuity of care for families through appropriate community referrals to support the client's successful exit.
• Conducts quarterly Campus Council Facilitation.
• Responds accordingly to shift rundowns, incident reports, and complaints from clients and staff.
• Implements policies and processes related to the emergency shelter program.
• Provides limited case management caseload coverage as needed.
• Aligns case management efforts to support UMOM's strategy around housing + income = ending homelessness.

Data Driven & Outcomes Oriented Approach to Impact

Other duties as assigned by Leadership and / or Executives.

Qualifications and Competency Requirements :

Experience and Education

Computer skills

Compliance

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Attributes

Work Schedule : The typical schedule for this position is Monday-Friday, normal business hours and may include occasional nights and weekends as needed to support the needs of the position and the organization.

Other : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background Screens

This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card.

In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).

Drug Screening

All new hires must successfully pass the required drug screening.