Sales Operations Director

• Strategic Partner To Sales Leadership

• Act as a trusted advisor to the Sales Leadership team in AMER, as well as the broader global GTM Team.
• Support leadership in executing strategic sales initiatives, ensuring alignment with company objectives and driving overall growth.

• Develop and manage sales forecasting, pipeline and performance analysis using key metrics to drive accuracy, efficiency, and data-driven decision-making.

• Analyze pipeline health, implement best practices, and enhance sales processes for scalability, consistency, and improved sales effectiveness.
• Implement best practices to enhance repeatability, scalability, and operational excellence within sales processes.

• Lead sales capacity planning, territory management, quota setting, and compensation planning while driving initiatives to support new business, upsell, and cross-sell opportunities.
• Structure and evaluate business problems, design and implement actionable recommendations and track success metrics

• Provide business analysis and insights for QBRs, leadership meetings, and strategic discussions, collaborating across Sales, Marketing, and Customer Success teams.

• Effectively manage and adapt to evolving business structures, processes, and priorities while fostering collaboration and innovation.

• 5+ years of experience in sales operations, data analysis, or a related field (preferably within a B2B environment)
• People that are currently IC’s or managers willing to move into an IC role for the medium term (i.e. 1+ years)
• Proven success in driving operational excellence
• Coming from working directly with Sales Leaders, supporting everything from Sales forecast, operational rigor, building Salesforce reports, and running day-to-day analytical requests
• A strong mix of business, strategy and analytical capability
• Owner mindset, with excellent collaboration skills and an ability to dive deep and navigate through ambiguity
• High motivation for continuous improvement and ability to drive impact
• Understanding of and ability to articulate trends in churn, expansion, ARR, LTV, CAC, etc.
• Significant experience working with Salesforce, Google Sheets/Excel & Tableau
• Superior organizational and analytical skills
• Ability to independently identify problems, propose solutions and execute on those solutions
• Experience working with a SaaS company; high growth startup experience
• Experience working in a high-volume, PLG, or inbound-demand Marketing and Sales GTM funnel
• Experience working in multinational organizations
• Bachelor's degree in Business Management or Finance concentration

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
• Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
• We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
• We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
• As the leader in our field, our products and services are as strong as our internal team members.
• We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive 25 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.