Senior Desktop SupportThe Planet Group • New York, NY, United States
Senior Desktop Support
The Planet Group • New York, NY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Minimum 5 years’ experience in IT support; prior professional services experience preferred. Strong customer service mentality and proactive problem-solving skills. Excellent written and verbal communication; ability to build relationships with users. Proficiency with Microsoft Office and Windows operating systems. Knowledge of iManage, ChangePro, Metadact, Innova, Adobe, Nuance, and Mimecast. Experience with Citrix XenDesktop. Ability to troubleshoot videoconferencing and AV equipment. Bachelor’s degree or equivalent experience.
3-6 Month Contract
Day-to-Day :
- Provide deskside support to NY office users for hardware, software, and AV issues.
- Image, configure, and maintain PCs, laptops, and mobile devices.
- Troubleshoot printing, local network, and server issues.
- Install, move, and maintain server equipment in racks.
- Act as liaison between NY office and Boston IT team.
- Train users on firm software applications and document scanning tools.
- Support videoconferencing and other AV equipment.
- Coordinate IT requirements for attorneys traveling internationally.
- Track and document support issues in the ticketing system.
- Assist with system updates, reboots, and other off-hours IT tasks.
- Support key IT initiatives impacting the NY office.
- Ensure technology policies and security procedures are followed.
Must-Haves :
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