Sr Applications Specialist

Responsible for satisfying functional requirements specific to Bank applications. This position specializes in the technical requirements of core-related systems, and / or consumer, commercial and business banking applications. This role prioritizes professional development to understand both the functional and technical application requirements as well as depth in application solutions. Success is defined as satisfying the organization's line of business application requirements, supporting the improvement of efficiencies, and documenting all application aspects, to include workflow, training, standards, and enhancements.

What You Will Do

• Specialize in application technical requirements while implementing solutions to position the LOB more effectively and efficiently.
• Under the guidance of the Applications Manager or Director, collaborate with LOB's on approved projects to gather business requirements and translate them into an implemented solution.
• Work with the Data and Engineering team to documentation LOB solutions are aligned with the Software Development Lifecycle (SDLC) and Application Lifecycle (ALC) standards.
• Reinforce the team's use of approved systems of documentation, including Azure DevOps and Service Now.
• Manage assigned projects and communicate with vendors and end-users to configure, test, deploy, and implement new application products and features or updates.
• Document all procedures, workflows, project requirements, and training SOP for each supported application. Ensure that the team is informed of any changes or enhancements.
• Focus on customer experience, optimization and service excellence.
• Engage in professional development activities to further develop expertise in business systems.
• Considered a subject matter expert on assigned business lines processes and procedures.
• Continuous upskilling in digital transformation, compliance, and customer interaction is essential for long-term success
• Maintain compliance with the Bank's data governance, information security and change control programs.
• Manage service tickets end-users submit by either delegating or escalating, providing guidance and support, or troubleshooting and resolving. Assist team members on more complicated issues.
• Participate in disaster recovery and business continuity planning and testing exercises as assigned.

What We Expect Of You