Associate Director of Customer Success

COMPANY PROFILE:

AgTexas Farm Credit Services serves and supports approximately 2,600 member/borrowers in areas of lending, insurance sales, appraisal, and/or leasing. Eleven office locations can be found throughout the Association's 43-county trade territory, and the association has an average volume of approximately $2.7 billion. The lending portfolio consists of cotton, livestock, dairy, feed grains, real estate, and ag-related business loans. Additionally, the association territory provides diversity in production and mortgage loans as well as commodities financed. Without strong financial backing farmers and ranchers will not survive, and people will not have food to eat or clothes to wear. AgTexas provides reliable credit and crop insurance to our member-owners, so they can feed and clothe the world.

PROFILE:

The Associate Director of Customer Success leads a skilled administrative team supporting lending operations, combining hands-on expertise with people leadership to ensure efficient processes, exceptional service, and a culture of accountability and growth. Coaches, mentors, and assists with skill development of relationship administrators. Independently seeks solutions in situations where procedures are not specific. Works under limited supervision.

MINIMUM EDUCATION AND EXPERIENCE:

Associate's degree or equivalent experience and seven (7) or more years' experience in loan support operations, title company, general accounting, or banking. Requires strong organizational, analytical, and communication skills with the ability to manage multiple priorities under deadlines. Must demonstrate sound judgment, attention to detail, and a commitment to service excellence. Proven leadership ability to coach, develop, and motivate a team is essential, along with the flexibility to balance transactional work and strategic oversight in a fast-paced environment. General knowledge of loan underwriting and accounting systems is required, as well as proficiency in both oral and written communication to ensure clarity, professionalism, and effectiveness across all interactions.

KEY RESPONSIBILITIES:

• Lead and develop a high-performing administrative team, balancing leadership responsibilities with transactional support.
• Oversee daily workflows to ensure accuracy, timeliness, and consistency in all lending operations.
• Train, coach, and mentor staff to build capability, accountability, and confidence across the division.
• Collaborate with peer managers to streamline processes and maintain service excellence.
• Support the Director in managing portfolio growth and integrating new relationships and loan actions.
• Monitor workload distribution, team performance, and process efficiency to ensure operational balance.
• Represent the division in leadership discussions and contribute to continuous improvement initiatives.
• Model professionalism, integrity, and teamwork consistent with organizational values and culture.

WORKING RELATIONSHIPS:

Frequent interaction with customers, association departmental staff and management. Occasional interaction with association senior management. Frequent interaction with area professionals including real estate agents, commercial bankers, and others who deal with the association in the normal course of business.

EOE/AA/M/F/D/V

AgTexas FCS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, national origin, protected veteran status, sexual orientation, gender identity or genetic information.

Persons with disabilities who require an accommodation to complete the application process should call our Lubbock office at (806) 745-4575 and ask to speak to one of our HR representatives to request accommodation in the application process.