Director of Experience

Director Of Resident Experience

We are seeking a dedicated and dynamic Director Of Resident Experience to join our team at Fellowship Square in Surprise, Arizona. This key role will focus on ensuring a positive resident experience, that fosters loyalty, retention, and referrals.

This role requires superior communication, leadership, customer service, and people management skills. They must also be skilled at creating strategy, collaborating, and seeing the Big-Picture regarding Senior Living and the Resident Experience. Customer Experience is measured in Resident Retention, Resident Satisfaction Results, Referrals, Sales, Occupancy, Brand Recognition, and Market Growth. Data points will be measured quarterly and annually with benchmarks reported and evaluated.

Responsibilities

• Ability to communicate and relate well with seniors and the public & staff in a courteous and diplomatic manner, under all circumstances.
• Ability to communicate effectively for the company and articulate its mission, when necessary.
• Ability to work independently with little supervision.
• Ability to prioritize job duties.
• Ability to read and comprehend written instructions and company policies.
• Ability to create strategies and programs that drive the customer experience.
• Ability to extrapolate data to measure and drive customer experience.
• Create Annual plans for the department, as directed by the Executive Director.

Qualifications

Benefits :

About Us :

Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents. As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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