Business Operations Specialist

Company Description

COMPANY OVERVIEW

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 28 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE: https://www.eacpds.com/culture/

POSITION OVERVIEW - The position is hybrid located in Minneapolis, MN. You must be able to work in a hybrid capacity upon hire with in-person office hours once a week.

The Business Operations Specialist plays a critical role in ensuring operational excellence and seamless customer experiences. This individual is responsible for managing the processing and fulfillment of software, service, and training orders, while ensuring accuracy and compliance with internal policies. In addition to order management, the role involves maintaining and updating customer accounts, supporting billing and subscription operations, and collaborating cross-functionally to resolve issues and streamline processes.

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Order and Contract Management (Primary Focus)

• Review and process incoming customer orders for accuracy, completeness, and compliance with Sales and Finance guidelines.
• Consult with Sales on nonstandard deal structures, pricing models, and contract terms.
• Audit customer contracts and ensure billing systems accurately reflect all contract terms.
• Participate in resolving complex order issues in partnership with management.
• Ensure timely and accurate invoices for recurring and usage-based billing models.
• Maintain high data integrity across CRM systems.

Finance Operations & Miscellaneous

• Conduct credit evaluations for new and prospective customers.
• Set up, provision, and manage customer accounts in billing and CRM systems.
• Identify and implement improvements to operational workflows and system automation.
• Support internal audits and compliance initiatives related to contracts, billing practices, and customer data management.
• Assist with Accounts Receivable functions as requested.
• Assist with financial review and special projects as needed.
• Perform other duties as assigned based on company needs.

Qualifications

An equivalent combination of education, training and experience will be considered.

Education and Experience

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Minimum of 2 years of experience in a business operations or administrative role, preferably in a SaaS or IT-related environment.

Technical Skills

• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with tools such as Salesforce, NetSuite, and Adaptive is strongly preferred.
• Comfortable working with SaaS billing, CRM, and data reporting tools.

Core Competencies

• Excellent organizational skills with a strong attention to detail and accuracy.
• Demonstrated ability to work independently, resolve issues, and escalate appropriately when needed.
• Analytical thinking and experience creating or interpreting custom reports.
• Ability to coordinate across multiple departments and manage time-sensitive workflows.
• Must have excellent verbal, written, and interpersonal communication skills.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Ability to perform consistently with high collaboration and output.

Additional Information

COMPENSATION

• Base Annual Salary is $58 K for this salaried, exempt Full-Time hybrid position(1-2 days in office)

BENEFITS

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays
• Eligible for bonuses

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Some overnight travel may be required for corporate events.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.