Front Desk - HotelGenesis Global Group • Lambertville, NJ, United States
Front Desk - Hotel
Genesis Global Group • Lambertville, NJ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Must possess computer literacy. Must possess a professional, polished image through in-person and phone interaction. Excellent communication skills, both written and verbal. Well developed and multi-tasking, organizational skills, and detailed oriented. Ability to work in fast-paced environment and work well under pressure. Ability to handle sensitive information and keep strictly confidential. Candidate must be dependable and reliable. The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear The employee is frequently required to stand and walk Specific vision abilities required by this job include : close vision, distance vision, color vision & focus Normal Office Environment The noise level in this office is usually mild to moderate High school diploma and or equivalent Bilingual in Spanish a plus, however, not required Competitive Salary Flexible schedule Comprehensive training Medical Insurance 401(k) Plan Paid Sick time (NJ) Great Discount Program
The Lambertville Station Inn , a member of Genesis Hospitality, is seeking for experienced and team-oriented candidates for the Front Desk Agent position. Candidate must be willing to work weekdays, weekends and / or holidays.
Essential Functions :
- Greets guests, check guests in and out of their rooms.
- Ensures that every guest has an enjoyable experience at the hotel.
- Answer guest inquires including recommending activities and restaurants.
- Maintain safety of guest's luggage when houseman is not available.
- Manage online and phone reservations.
- Manage updated records of bookings and payments.
- Obtain guests contact details and stay dates.
- Process all payments and verify credit card data.
- Provide information about hotel, available rooms, rates, amenities, and payment options.
- Responds to guests complaints in a professional and timely manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services when appropriate.
Job Qualifications :
Physical Demands : Physical, Mental and workplace Environment Conditions
Working Conditions : Workplace Environment Conditions
Education and Experience :
We Offer :
And more!!!
Visit us at
Genesis Hospitality is an equal opportunity employer.
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Hotel Front Desk • Lambertville, NJ, United States
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