Front Desk - Hotel

The Lambertville Station Inn , a member of Genesis Hospitality, is seeking for experienced and team-oriented candidates for the Front Desk Agent position. Candidate must be willing to work weekdays, weekends and / or holidays.

Essential Functions :

• Greets guests, check guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answer guest inquires including recommending activities and restaurants.
• Maintain safety of guest's luggage when houseman is not available.
• Manage online and phone reservations.
• Manage updated records of bookings and payments.
• Obtain guests contact details and stay dates.
• Process all payments and verify credit card data.
• Provide information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guests complaints in a professional and timely manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.

Job Qualifications :

Physical Demands : Physical, Mental and workplace Environment Conditions

Working Conditions : Workplace Environment Conditions

Education and Experience :

We Offer :

And more!!!

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Genesis Hospitality is an equal opportunity employer.