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Project Coordinator
Project CoordinatorFMGI • Houston, TX, US
Project Coordinator

Project Coordinator

FMGI • Houston, TX, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Project Coordinator

Full-time position available with Haworth's largest, global contract furniture dealer. Established in 1981, we are a 2nd generation, family-owned company looking for the ideal candidate to join our team.

Project Coordinators own the order placement of all projects as well as handling all back-office activity for the Sales Support department. The coordinator's primary responsibility is supporting Sales Coordinators to place orders and manage all post-order project-related tasks, such as placing orders, coordinating service work (warranty), factory interface, handling questions / issues regarding lead times and ship dates, and order close-out. Project Coordinators are responsible for the entire sales order fulfillment process, including management of customer orders from order entry through pre-installation, providing support to sales personnel, and accurate / timely service to customers.

Responsibilities and Duties :

  • Order Preparation

Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness

  • Submits orders through ERP system and sends purchase orders to manufacturer partners.
  • Sales Order Management

    • Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)

  • Checks acknowledgments against order; resolves discrepancies with factory and / or original Sales Coordinator.
  • Maintains master sales order and work order files, ensuring the file is complete and up to date.
  • Interfaces with factory on order status, current lead times, reservation of manufacturing for future / project orders, specials requirements, C.O.M. requirements, etc.
  • Installation / Delivery Folders

    • Prepares installation / delivery packet for operations (install drawings, delivery tickets, etc.)

  • On-going

    • Participate in team meetings as scheduled.

  • Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery / installation when Project Manager is not assigned. Including providing clarifications and answers for customer's questions regarding order issues, as needed.
  • Manage warranty claims with vendor partners submitted by the PM Team and / or customers.
  • Other duties as assigned.

    • Qualifications and Skills :

  • Required skills

    • 3 to 5 years of experience in customer service-related field

  • Microsoft Office Suite
  • Exceptional customer service skills & multi-tasking abilities
  • Work in fast-paced environment
  • Build strong relationships with internal team (such as sales, design & project management)
  • Detail-oriented
  • Ability to organize and prioritize workloads
  • Communicate effectively across multiple departments
  • Preferred skills

    • Moderate to a high level of product knowledge

  • Moderate to high-level expertise in vendor / customer discounting
  • Moderate to a high level of independence able to work with minimal supervision
  • Khameleon (Business System)
  • Project Spec (product specification software)
  • PlanGrid
  • Adobe Acrobat
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