Personal Injury Intake SpecialistOrion Placement • Glendale, California, United States
Personal Injury Intake Specialist
Orion Placement • Glendale, California, United States
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[job_card.job_description]Serve as the first point of contact for prospective personal injury clients via phone, email, web inquiries, and referrals Conduct detailed, empathetic intake interviews to gather facts, timelines, and key case information Quickly follow up on all new leads and maintain consistent contact until a clear decision is made Qualify cases based on firm criteria and accurately enter information into the firms case management system Schedule consultations for attorneys and ensure they have all necessary intake details Maintain organized logs and reporting to track the status of potential new clients Assist attorneys and staff with administrative tasks related to opening new files and updating databases Deliver an excellent client experience on every call, even when a case is not accepted 1+ year of experience in a sales, intake, or high-volume customer service / call center role (legal or medical preferred, but not required) Strong phone skills with the ability to build rapport quickly and ask clear follow-up questions Comfort handling a large volume of inbound and outbound calls each day Excellent attention to detail, note-taking, and data entry accuracy Ability to stay calm, professional, and empathetic when speaking with clients in crisis Basic proficiency with computers, CRM or case management systems, and email Bilingual Spanish / English is a strong plus Youll help real people on some of the hardest days of their lives and give them a voice in the legal process Youll join a mission-driven, plaintiff-side team that values compassion, collaboration, and professional growth Youll receive competitive pay, strong benefits (medical, dental, vision, 401(k)), and opportunities to advance as the firm continues to grow Dental insurance Life insurance Paid time off Vision insurance
Pay : $20.00 - $25.00 per hour
Why This Is a Great Opportunity
- Join a fast-growing plaintiff-side law firm fighting for injured clients and everyday people
- Be the first point of contact for new personal injury clients and make an immediate impact on their case outcome
- Great fit for high-energy sales / customer service pros who want to break into (or grow in) the legal field
- Clear growth path into senior intake, case management, or other legal support roles as you prove yourself
- Competitive hourly pay, full benefits, and a positive, team-focused work environment
Location : On-site in Glendale, CA. Youll work in a busy, centrally located office thats easily commutable from Glendale, Burbank, Pasadena, and surrounding Los Angeles areas.
Note : This role requires prior experience in a high-volume, phone-based environment (intake, sales, or customer service), strong communication skills, and the ability to work on-site full-time in Glendale, CA.
About Our Client
Our client is a highly reputable plaintiff-side law firm focused on helping injured individuals, workers, and consumers stand up to large corporations, insurance companies, and employers. With decades of combined experience and a strong track record of results, they are known for their compassionate client service, high-impact litigation, and commitment to justice.
Job Description
Qualifications
Why Youll Love Working Here
JPC-487
Job Type : Full-time
Benefits :
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