Technical Account ManagerVirtualVocations • Portsmouth, Virginia, United States
Technical Account Manager
VirtualVocations • Portsmouth, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Account Manager to ensure mid-market customers achieve measurable value from their platforms.
Key Responsibilities
Deliver regular performance reviews and ROI insights to demonstrate operational improvements
Maintain high renewal rates by proactively managing contract timelines and addressing risks
Identify usage gaps, provide training, and guide customers toward best practices for platform utilization
Required Qualifications, Training, and Education
2+ years of experience in Account Management, Customer Success, or Technical Support
Experience in SaaS, logistics, supply chain, or transportation technology environments is preferred
Ability to troubleshoot technical issues and guide customers effectively
Experience delivering product training and onboarding support to customers
Ability to manage multiple customer accounts in a fast-paced environment
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Technical Account Manager • Portsmouth, Virginia, United States
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