Talent.com
Technical Support Analyst
Technical Support AnalystSunbird Software Inc. • Sioux Falls, SD, US
Technical Support Analyst

Technical Support Analyst

Sunbird Software Inc. • Sioux Falls, SD, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES Using a ticketing system – submitting, updating, closing tickets in a timely fashion.

Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.

Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.

Accurately research technical specifications and images for IT and data center  equipment located throughout any given data center environment(s).

Analyze, scrub and migrate data from current source to DCIM database.

Develop and enhance documentation to enrich a customer’s experience.

Assist with software testing when new features and fixes are completed by engineering team.

Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.

Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.

Editing and working with AutoCAD and Visio drawings.

Create and / or edit models under supervision.

Data center surveys and audits REQUIREMENTS / QUALIFICATIONS  Associates degree in a technical discipline or equivalent experience.

One year experience providing customer support for a technical environment.

Excellent customer-facing project management, analysis, troubleshooting, and technical skills.

Demonstrated basic technical knowledge of :

  • Computer hardware (rack servers, PDUs, and cabling) Windows 7 / Windows 10 MS Excel xls / csv file creation Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt / multi-task / manage changing priorities.

Self-motivated, ability to learn and apply new skills quickly Good oral / written communication and interpersonal skills required.

  • Adaptable / flexible enjoys doing work that requires frequent shifts in direction.
  • DESIRED SOFTWARE SKILLS / KNOWLEDGE Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
  • General database SQL knowledge Sunbird is an EEO / AA / ADA / Veterans employer.

    • Job Type :

  • Full-time WHY SUNBIRD?
  • We are all about delighting our clients and live / breathe the end client / user experience We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day We have amazing PTO Policy that allows you to take care of yourself and your family We offer medical, dental, vision and life insurance to eligible employees We believe in collaboration, teamwork, creativity and taking initiative Interested?

    • Read on for additional details about this opportunity to join our amazing team! - What is DCIM Software :

  • www.sunbirddcim.com / what-dcim - What are customers saying about Sunbird : www.sunbirddcim.com / reviews - Why work at Sunbird : www.sunbirddcim.com / careers Sunbird is an EEO / AA / ADA / Veterans employer.

    • Benefits :

  • 401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance Work from home Powered by JazzHR
    • [job_alerts.create_a_job]

    Technical Support Analyst • Sioux Falls, SD, US

    [internal_linking.similar_jobs]
    Product Tech Support Specialist - Located in Warroad, MN

    Product Tech Support Specialist - Located in Warroad, MN

    Marvin • Sioux Falls, SD, US
    [job_card.full_time]
    Are you energized by solving complex technical challenges and helping customers find the right solutions? Join Marvin as a Product Tech Support Specialist, where your expertise will guide customers...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Solutions Manager

    Client Solutions Manager

    Slice Merchant Services • Harrisburg, SD, US
    [job_card.full_time]
    Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Flandreau, South Dakota
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Analyst Intern

    Technical Support Analyst Intern

    Sunbird Software Inc. • Sioux Falls, SD, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Technical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from exis...[show_more]
    [last_updated.last_updated_30]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Flandreau, South Dakota, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Financial Analyst - AI Trainer ($50-$60 / hour)

    Remote Financial Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Brandon, South Dakota
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Product Expert (Work From Home)

    TurboTax Product Expert (Work From Home)

    Intuit - TurboTax • Flandreau, SD, US
    [filters.remote]
    [job_card.full_time]
    Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season.We're looking for individuals with excellent communication skills and a passion for assis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+

    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+

    Newborn Advantage Surrogacy • Canton, SD, US
    [job_card.full_time]
    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+.Newborn Advantage Surrogacy is seeking qualified women to become gestational surrogates and help intended parents g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Custom Applicator

    Custom Applicator

    CHS Inc • Worthing, SD, US
    [job_card.full_time]
    United States that provides grain, food and energy resources to businesses and consumers around the world.We serve agriculture customers and consumers across the United States and around the world....[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Flandreau, South Dakota
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Drive with DoorDash - Flexible Onboarding

    Drive with DoorDash - Flexible Onboarding

    DoorDash • Flandreau, SD, United States
    [job_card.full_time] +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Specialist

    IT Support Specialist

    U.S. Navy • Colman, SD, US
    [job_card.full_time] +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Information Technology Professional

    Information Technology Professional

    U.S. Navy • Flandreau, SD, US
    [job_card.full_time] +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Healthcare Support Representative

    Remote Healthcare Support Representative

    Liveops • Sioux Falls, South Dakota, United States
    [filters.remote]
    [job_card.full_time]
    Healthcare Support Representative — Independent Contractor.Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting pat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data Annotation • Sioux Falls, South Dakota
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Representative, Intuit TurboTax - Remote

    Customer Support Representative, Intuit TurboTax - Remote

    Working Solutions • Colman, SD, US
    [filters.remote]
    [job_card.full_time] +2
    We’re looking for tech-savvy, people-focused independent contractors to support .If you love working from home .No prior tax experience required to apply. We provide all the education you need to be...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Entry Product Support - No Experience

    Data Entry Product Support - No Experience

    GLOCPA • Flandreau, South Dakota
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    CNA - Full Green Card Sponsorship

    CNA - Full Green Card Sponsorship

    Flint Healthcare, Inc • Colman, South Dakota
    [job_card.full_time]
    Welcome to the US Visa Sponsorship Program by Flint Healthcare, Inc.Please fill in your details so we can assess your fit and reach out to you for an interview should you qualify.We are seeking a c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]