Change Management Lead, Salesforce Federal

Change Management Lead

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

At Salesforce, our Public Sector business empowers agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM. We build secure, scalable, and compliant solutions creating trusted digital experiences for our customers. We drive efficiency and help agencies connect with their global customers and constituents in powerful new ways. Our internal public sector teams rely on Salesforce every day to drive operational excellence and deliver value to our customers. Join us to shape the future of technology in the Public Sector.

We are seeking a strategic and execution-focused Change Management Lead to drive holistic, end-to-end enablement across Salesforce Federal. This position will focus on central Salesforce Federal change management for shared tools, processes, and solutions, partnering closely with embedded business change leaders from Sales, Professional Services, and Customer Success to design and execute unified change management strategies that promote adoption, compliance, and efficiency across the ecosystem.

This is a high-impact individual contributor role, operating at the Lead level, responsible for providing a structured, people-centered approach to implementing change. This role enables impacted teams to adapt efficiently, minimizing productivity dips while maximizing engagement, confidence, and compliance in every release.

This role sits at the intersection of change management, compliance innovation, and operational transformation, shaping how we deliver success. This role will ensure each transformation or release achieves measurable adoption, readiness, and sustainability across Salesforce Federal programs.

If you're passionate about leading change that unites trust, compliance, and end-user success, this is your opportunity to shape the next chapter of Salesforce Federal transformation.

Join us to empower people, accelerate adoption, and deliver lasting impact across one of Salesforce's most strategic business areas where change isn't just managed, it's inspired.

Impact Assessment

• Evaluate each release or initiative for people, process, and technology impacts using process flows, requirements, demos, and user feedback
• Develop a clear understanding of what is changing, who is impacted, and how
• Conduct stakeholder impact analyses across Sales, Professional Services, and Customer Success teams

Change Strategy & Planning

Stakeholder Engagement

Enablement & Communications

Minimum Qualifications

Preferred Qualifications

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and / or local government customers, citizenship will be verified through two of the following REAL ID Act documents : U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC / PIV.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.