Case Manager

Position Summary

The Case Manager provides individualized, trauma-informed, and person-centered services designed to promote recovery, stability, and independence for individuals experiencing substance use and/or mental health challenges. The Case Manager coordinates care, advocates for client needs, and assists in accessing community resources in alignment with Illinois Medicaid, SUPR, and ASAM 4th Edition guidelines.

Essential Duties and Responsibilities

• Conduct comprehensive intake and needs assessments to identify client strengths, barriers, and service priorities.
• Develop, implement, and monitor individualized case management or recovery support plans.
• Provide linkage, referral, and coordination to community resources, including housing, employment, medical care, transportation, and social services.
• Support clients in obtaining and maintaining public benefits (e.g., SNAP, Medicaid, SSI/SSDI).
• Facilitate and document care coordination among multidisciplinary teams (counselors, peer specialists, prescribers, and outside providers).
• Provide crisis intervention, advocacy, and supportive counseling within scope of practice.
• Maintain accurate, timely documentation in compliance with Medicaid and SUPR billing standards (e.g., T1016, T1017, H0006).
• Participate in case staffings, supervision, and quality assurance activities.
• Educate clients on self-advocacy, health literacy, and relapse prevention supports.
• Maintain strict confidentiality under HIPAA and 42 CFR Part 2.
• Promote recovery principles: hope, choice, empowerment, and connection.

Minimum Qualifications

• Bachelors degree preferably in social work, psychology, human services, or related field preferred.
• Minimum of one (1) year of experience in behavioral health, recovery support, or social service coordination.
• Knowledge of SUPR and Medicaid case management standards.
• Must possess strong organizational and interpersonal skills.
• Valid Illinois drivers license and reliable transportation required for community visits.
• Must pass background check per Illinois DHS and agency policy.

Knowledge, Skills, and Abilities

• Familiarity with trauma-informed, strengths-based, and recovery-oriented care.
• Working knowledge of Illinois community and state resources.
• Excellent verbal and written communication.
• Ability to manage multiple cases, prioritize needs, and meet documentation timelines.
• Proficient in basic computer and electronic health record (EHR) systems.
• Demonstrated empathy, professionalism, and cultural competence.

Preferred Qualifications

• Qualified as a QMHP, MHP, or RS-CADC under Illinois Medicaid standards.
• Experience in SUPR-licensed programs, housing navigation, or reentry case management.
• Knowledge of ASAM criteria, harm-reduction, and motivational interviewing.
• Bilingual (English/Spanish or English/ASL) preferred.

Physical and Working Conditions

• Work performed in office, field, and home-based settings.
• Requires regular travel within service area.
• Occasional evening or weekend hours may be required.
• Ability to lift up to 25 lbs.

Compensation

• Competitive pay commensurate with experience and credentials.
• Benefits may include supervision, training, and continuing education reimbursement.