Commercial Lines Account Manager

ABOUT HUB INTERNATIONAL :

HUB International Limited (HUB) is one of the largest global insurance and employee benefits brokers providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. With over 19000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

Competitive salaries and benefits offerings

Medical / dental / vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Paid Parental Leave

Generous PTO Package - Vacation Holiday Sick and Personal Time Off

Great work / life balance because thats important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

SUMMARY

The Commercial Lines Account Manager manages a book of insurance business while acting with a high degree of independent discretion autonomy and professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds a high level of support to Producers in obtaining maintaining and expanding also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully the incumbent must be able to perform each essential duty requirements listed below are representative of the knowledge skill and / or ability accommodations may be made to enable individuals with disabilities to perform the essential qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state and local this position requires licensing or certification the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.

Works closely with Producers and other HUB personnel on all aspects of client service marketing and renewal while adhering to HUBs best practices and standard procedures.

Oversees the preparation and implementation of all transactions paperwork and internal processing for assigned accounts.

Acquires understanding of clients insurance objectives and critically analyzes and compares insurance plans to determine abreast of changes in the insurance industry and other external conditions that may impact their appropriate recommendations to clients in response to those changes independent of manager approval.

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to also negotiate with underwriters and claims and billing issues.

Responsible for overall retention of accounts in assigned book of business.

Develops new business from existing accounts and assigned leads and contributes to meeting departmental production and follows-up on cross-selling opportunities when appropriate.

Manages organizes and conducts client meetings when necessary.

Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when the accuracy of data in those systems.

Travels on company business as required.

Prepares reports for management as required.

Oversees functions performed by lower level Account Managers and Assistant Account Managers as required.

Supports mentors and trains lower level Account Managers and Assistant Account Managers as necessary.

Attends industry related continuing education training and courses.

Performs other duties and projects as assigned.

WORK EXPERIENCE REQUIREMENTS

At least 5 years of experience and demonstrated proficiency in an insurance Account Management role in required experience is preferred.

Excellent oral and written English communications skills.

Superior customer service and problem solving skills.

Demonstrated proficiency with computer systems including but not limited to Microsoft Office and automated agency management systems.

Ability to work in a team environment.

Ability to work a regular full-time work schedule at HUBs facility(s) and ability to travel on business when required.

EDUCATION REQUIREMENTS

High School diploma or equivalent; AA and / or college degree preferred.

LICENSING OR CERTIFICATION REQUIREMENTS

Currently licensed in good standing in required lines and states.

Current with all necessary CE credits in required lines and states.

Advanced professional designation highly desirable (e.g. AAI ARM CIC)

Department Account Management & Service

Required Experience : 5-7 years of relevant experience

Required Travel : Negligible

Required Education : High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

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Required Experience :

Manager

Key Skills

Administration,Facilities Management,Advocacy,Aerospace,Cloud Computing,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1