Front Office Supervisor

Job Description

Work Boldly. Live Brilliantly.

At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

This position is responsible for supervising the day-to-day operations of the Front Office team. Working under the direction of the Clinic Administrator, the Front Office Supervisor will lead by example in meeting the expectations of our patients, internal and external customers by ensuring the delivery of the highest quality patient experience. With the oversight of a single small / medium clinic, the Front Office Supervisor will measure the Front Office team performance against quality, patient experience and front office goals; assist the Clinic Administrator in implementing process improvements and training for front office staff. Builds effective teams through education, training, development and mentoring of staff.

Minimum Requirements

1. High school diploma or equivalent required. Bachelor’s degree in a related field preferred.

2. 4 years Healthcare experience required.

3. 3 years Lead or Supervisory experience in customer facing organization required.

4. BLS for Healthcare Providers certification required.

5. Bilingual : English / Spanish / Mandarin / Cantonese depending on location preferred.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance