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End User Desktop Support (Columbus)
End User Desktop Support (Columbus)Central Point Partners • Columbus, OH, United States
End User Desktop Support (Columbus)

End User Desktop Support (Columbus)

Central Point Partners • Columbus, OH, United States
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Mortgage Company

Columbus OH

Work HYBRID 3 days onsite each week

Needed ASAP

Direct Hire

In person Interview

Desktop Support

About the Role :

Desktop Support will assist End Users in resolving computer / network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.

What Youll Need :

  • Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
  • 1-2 years of hands-on IT support experience in a business environment
  • Advanced proficiency with Windows 10 / 11 administration, configuration, and troubleshooting
  • Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
  • Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
  • Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
  • Experience using AI
  • Exceptional customer service skills with ability to communicate technical concepts to non-technical users
  • Strong analytical and problem-solving abilities with systematic approach to issue resolution
  • Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
  • Patient, empathetic approach when assisting users with varying technical skill levels

What Youll Do :

  • Administer end-user workstations and support end-user activities utilizing TCP / IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
  • Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
  • Perform and / or oversee software and application installation and upgrades.
  • Maintain site licenses for department / organization.
  • Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
  • Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
  • Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
  • Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
  • Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
  • Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
  • Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
  • Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
  • Other duties as assigned.
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