Product Manager, Service

Job Category : Schedule :

Full time

Job Description :

At Rite-Hite we dont just build industry-leading equipment we create the services that keep it running at peak performance. As our Product Manager Service youll drive the strategy for our portfolio of aftermarket services ensuring customers receive long-term value while shaping the businesss service direction.

What Youll Do

Identify customer pain points and market opportunities to develop differentiated service offerings.

Perform competitive analysis and uncover portfolio gaps including design cost and supplier opportunities.

Lead ideation scoping and business case development for new service products.

Translate customer needs and market trends into offerings such as diagnostics digital monitoring operator training and uptime programs.

Collaborate with Finance and Sales to inform pricing models bundling strategies and commercial approach.

Shape and maintain the service portfolio roadmap tracking adoption renewals and performance metrics to guide improvements.

Refresh high-value offerings and phase out underperforming ones as needed.

Work cross-functionally with Product Management Engineering Sales Customer Support and Marketing to deliver integrated service solutions.

Support commercial enablement with training value messaging and go-to-market resources.

Lead pilots capture feedback and refine offerings through agile iteration.

What Were Looking For

35 years of experience in product management or service within industrial equipment manufacturing or B2B services.

Strong strategic and analytical skills with experience shaping service offerings influencing pricing and supporting commercial decisions.

Customer-first mindset with the ability to balance technical operational and business inputs.

Excellent communication and cross-functional leadership skills.

Bachelors degree in Business Engineering or related field.

Bonus Points

Familiarity with aftermarket service models industrial IoT or remote service platforms.

Exposure to ERP CRM or service management systems (SAP Salesforce ServiceMax).

Knowledge of recurring revenue models outcome-based service contracts predictive maintenance or warranty modeling.

MBA or advanced degree.

Experience in consulting or accounting firms focused on product / market strategy.

Company Description :

Arbon Equipment A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid consistent growth both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers safety security and productivity.

We Offer :

Arbon Equipment A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical dental and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays vacation and up to five paid personal / sick days per year round out the package.

Rite-Hite is an Equal Opportunity / Affirmative Action employer offering a drug free workplace for our customers and employees.

Required Experience :

IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1